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? Front of House Guest Experience Manager | Luxury Lodge | Hoedspruit, Mpumalanga ? Kendrick Recruitment is seeking an experienced and passionate Front of House Guest Experience Manager to join a luxury lodge in Hoedspruit, Mpumalanga. This live-in opportunity is perfect for a hospitality professional who thrives on creating exceptional guest experiences, leading a guest-focused team, and ensuring every aspect of a guest's stay exceeds expectations. ? Package & Benefits ? Salary: Depending on Experience ? Location: Hoedspruit, Mpumalanga ? Live-in Position ? Key Responsibilities • Oversee all Front of House operations and guest experience functions • Ensure a seamless guest journey from reservation stage through to departure • Welcome and engage with guests, ensuring exceptional levels of service throughout their stay • Manage guest check-ins, check-outs, room allocations, and special requests • Handle guest feedback, concerns, and complaints in a professional and proactive manner • Lead, train, and motivate the Front of House team to maintain high service standards • Maintain accurate guest profiles and ensure all guest information is captured correctly • Coordinate with housekeeping, kitchen, guiding, and maintenance teams to deliver a seamless guest experience • Monitor lodge presentation and guest areas to ensure luxury standards are maintained • Assist with reservations, administration, reporting, and operational planning where required • Develop and maintain strong relationships with guests, agents, and stakeholders • Ensure lodge standards, policies, and procedures are consistently upheld ✅ Minimum Requirements • Previous Front of House, Guest Relations, or Hospitality Management experience within a luxury lodge or hospitality environment • Proven ability to deliver exceptional guest service and manage guest expectations • Strong leadership and team management skills • Excellent communication and interpersonal abilities • Strong administrative and organisational skills • Computer literacy, including Microsoft Office and reservation systems • Professional presentation and attention to detail • Ability to remain calm and solutions-focused under pressure • Passion for hospitality, tourism, and guest satisfaction • Valid driver's licence advantageous ✨ Ideal Candidate A polished, energetic, and service-driven hospitality professional with a passion for creating memorable guest experiences. The successful candidate will be a natural leader who understands luxury hospitality, thrives in a guest-facing environment, and is committed to ensuring every guest enjoys an unforgettable stay.
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