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Job Summary
The Food & Beverage Supervisor supports the Food & Beverage Manager in delivering an exceptional dining experience that reflects five-star service standards. The role is responsible for the day-to-day supervision of F&B operations, ensuring service excellence, staff performance, hygiene compliance, and seamless coordination between kitchen and service teams in a luxury safari lodge environment. Guest Experience & Service Excellence Deliver personalised, five-star dining experiences across all meal periods. Engage with guests to ensure satisfaction and manage special dietary requirements. Handle guest feedback and resolve service issues professionally and discreetly. Maintain a visible presence during service to ensure standards are consistently met. Operational Supervision Supervise daily F&B service operations including: Restaurant; bar, boma, bush dinners, in-room dining, and safari meals. Ensure service setups, timings, and transitions are executed flawlessly. Coordinate closely with the Kitchen, Front Office, and Safari teams. Conduct pre-service briefings and post-service debriefs. Staff Supervision & Training Supervise waiters, bartenders, hosts, and service assistants on shift. Ensure staff grooming, uniform standards, and professional conduct. Assist with onboarding, training, and ongoing coaching of F&B staff. Support performance management and address minor disciplinary issues in line with company policy. Foster a positive, respectful, and service-driven team culture. Stock Control & Cost Awareness Assist with stock control, requisitions, and stock rotation. Monitor breakages, wastage, and portion control. Ensure correct handling and storage of food, beverages, and equipment.
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