We are seeking a highly experienced Senior Business Process Manager / Business Analyst (Kronos/UKG) to lead the redesign of Retail Workforce Management (WFM) processes for a major retail environment.

This initiative requires the creation of new retail-specific workforce management process designs rather than reusing distribution centre models, due to the unique complexities in retail forecasting, scheduling rules, task/workload drivers, leave structures, time capture, and pay rules.

The successful candidate will define future-state operating processes and controls that can be configured into an enterprise WFM platform (UKG) and successfully adopted across retail stores.

Key Responsibilities

Business Process Design

• Develop end-to-end As-Is and To-Be process maps for Retail Workforce Management using BPMN or equivalent methodologies
  
• Design practical future-state operating models including roles, responsibilities, RACI frameworks, approvals, and exception management
  
• Establish process controls, audit checkpoints, and compliance mechanisms
  

Requirements Management

• Create clear business rules and detailed requirements documentation for:
  • Scheduling
    
  • Time and Attendance
    
  • Leave Management
    
  • Pay Rules
    
• Translate operational business requirements into configuration-ready functional specifications
  
• Support testing preparation and validation activities
  

Stakeholder Engagement

• Facilitate workshops with:
  • Store Operations
    
  • HR
    
  • Payroll
    
  • Workforce Planning teams
    
  • Operational stakeholders
    
• Gather current operational realities and align future process designs to business needs
  
• Drive standardisation and decision-making across multiple business units
  

Process Governance & Risk Management

• Identify operational and process risks that may impact payroll accuracy and compliance
  
• Design mitigations and control frameworks to reduce operational and compliance risk
  
• Support change impact assessment and rollout readiness planning
  

Collaboration with Technology Teams

• Partner with IT teams, project teams, and vendors to align business processes with UKG platform capabilities
  
• Ensure process design supports enterprise WFM system configuration and implementation
  

Requirements

Required Skills & Experience (Must Have)

• 8+ years’ experience in Business Process Management, Operating Model Design, or Senior Business Analysis
  
• Strong retail operations experience
  
• Deep knowledge of Workforce Management (WFM), including:
  • Forecasting models
    
  • Scheduling frameworks
    
  • Shift design
    
  • Time and attendance
    
  • Leave management
    
  • Payroll rules
    
  • Exception handling
    
• Strong workshop facilitation and stakeholder management skills
  
• Experience in process standardisation and optimisation
  
• Strong business process modelling skills (BPMN or equivalent)
  

Advantageous (Nice to Have)

• Experience with UKG / Kronos Workforce Central implementations
  
• Experience with enterprise WFM suites
  
• Lean Six Sigma certification or experience
  
• Service design experience
  
• Change impact assessment experience