We are seeking a highly experienced Senior IT Project Manager to lead a critical Workforce Management (WFM) transformation programme within a dynamic retail environment.

This initiative focuses on replacing a legacy, end-of-life platform with a modern, scalable solution that will enhance operational efficiency, payroll accuracy, and workforce optimisation.

You will play a pivotal leadership role in the Design & Investigation Phase, shaping the future-state solution and delivering a validated blueprint and investment case for executive approval.

Key Responsibilities

As a strategic delivery lead, you will:

• Drive the creation of a comprehensive WFM solution blueprint, including scope, approach, assumptions, and delivery roadmap
  
• Lead integration assessments and technical architecture definition, covering interfaces, data flows, and non-functional requirements
  
• Establish and manage programme governance artefacts, including:
  • Integrated delivery plans
    
  • RAID logs (Risks, Assumptions, Issues, Dependencies)
    
  • Dependency mapping
    
  • Decision logs and reporting cadence
    
• Validate programme costs and timelines for build, test, and implementation phases
  
• Deliver Investment Committee (IC)-ready inputs for the full business case
  
• Lead cross-functional collaboration across:
  • Retail Operations
    
  • HR & Payroll
    
  • Information Security
    
  • Finance
    
  • External vendors
    
• Orchestrate vendor engagement, including enterprise WFM platforms (e.g., UKG), to validate solution design and configuration options
  
• Facilitate structured workshops, drive decision-making, and present clear executive-level decision packs
  
• Own programme governance and risk management, ensuring:
  • Payroll continuity
    
  • Regulatory compliance
    
  • Operational stability
    

Requirements

Experience & Skills

• Extensive experience in Senior IT Project / Programme Management within enterprise environments
  
• Strong background in retail, HR, payroll, or workforce management (WFM) domains
  
• Proven track record of delivering design/discovery phases, including:
  • Solution blueprints
    
  • Validated cost and timeline estimates
    
  • Executive-ready submissions
    
• Deep understanding of WFM processes:
  • Forecasting & scheduling
    
  • Time & attendance
    
  • Pay rules and exception handling
    
• Demonstrated ability to manage:
  • Complex dependencies
    
  • Multiple stakeholders
    
  • Vendor ecosystems
    
  • Governance frameworks
    

Nice to Have

• Exposure to UKG or similar enterprise WFM platforms
  
• Experience in large-scale, distributed retail operations (e.g., store networks)
  
• Strong background in integration-heavy transformation programmes