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Lodge Operations Manager - Ultra-Luxury Remote Island Lodge - Madagascar | Sl
HotelJobs Thursday, 13 August 2026Job Summary
Lodge Operations Manager - Ultra-Luxury Remote Island Lodge - Madagascar Kendrick Recruitment is searching for an experienced, hands-on and service-driven Operations Manager for an extraordinary ultra-luxury lodge set on a private island off the northern coast of Madagascar - one of the most remote and exclusive safari and ocean destinations on the planet. This is a senior operational leadership role for someone who has genuinely thrived in a remote, luxury lodge environment and is energised rather than daunted by the unique logistical and operational demands of island living. Hotel experience alone will not be sufficient for this role - the right candidate will have directly comparable remote luxury lodge or island resort management experience. Please note: This is an international live-in position based in Madagascar. Candidates must hold or be eligible to apply for a Malagasy work permit. The employer will support the work permit process. French language skills are a strong advantage given the local operational environment. Minimum Requirements: Minimum 5 to 7 years' experience in operations management within a luxury hospitality environment - essential Proven experience in a remote safari lodge, island resort or similarly isolated luxury setting - essential Hotel-only experience will not be considered Excellent communication and interpersonal skills with the ability to build trust across diverse, multinational teams Strong operational planning, logistics and problem-solving capability High level of attention to detail with a focus on consistency, quality and guest satisfaction Ability to manage multiple priorities calmly and effectively in a dynamic, remote setting Experience across multiple departments: Front Office, Housekeeping, Spa, Activities and F&B Logistics and supply chain management experience essential given remote island context Fluency in English - essential French language skills - strong advantage Stable work history with outstanding, contactable references Key Responsibilities: ? Service Standards & Guest Experience Develop and maintain exceptional service standards across all guest-facing departments Ensure the end-to-end guest experience is delivered with personalisation, warmth and precision Respond swiftly and professionally to guest feedback and operational challenges Develop training programmes and initiatives to elevate the uniqueness of the guest experience ⚙️ Operational Oversight Lead and coordinate daily operations across Front Office, Housekeeping, Spa, Activities and F&B Implement and uphold standard operating procedures across all departments Monitor operational performance and proactively address inconsistencies Maintain clear communication with all HODs and report key updates to the General Manager ? Team Leadership & Culture Support the General Manager in fostering a high-performing, values-driven team culture Assist with training, coaching and scheduling across departments Encourage collaboration, accountability and continuous improvement ? Logistics & Supply Chain Oversee procurement, delivery and inventory management across all operational supplies Ensure stock levels reflect operational needs within the constraints of a remote island environment ?️ Health; Safety & Compliance Ensure all departments adhere to health, safety, hygiene and fire safety protocols Lead and document incident reporting in line with company procedures Package: Competitive international package in USD Medical coverage included Full board: Accommodation and meals provided Permanent position - to start ASAP Should you feel you are the right fit for this role, please apply with your updated CV, contactable references and a recent head and shoulders photo ASAP! ? Please Note: If you do not receive feedback within 7 working days, kindly consider your application unsuccessful.
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