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Job Summary
Reservation Consultant – OTA Specialist. High end luxury 5* Game Lodge Western Cape - based in Cape Town Responsible for managing reservations across Online Travel Agency platforms, maximizing occupancy and revenue, ensuring rate parity, and delivering excellent guest service. This role requires strong OTA knowledge, attention to detail, and close coordination with revenue, sales, and front-office teams. Key Responsibilities OTA & Distribution Management Manage and monitor reservations from OTAs (e.g. Apply Below, Expedia, Agoda, Airbnb, SafariNow, Lekkeslaap, etc.) Ensure rate parity, availability, and accurate content across all OTA channels Load and update rates, promotions, restrictions, and availability on channel managers Monitor stop-sales, minimum stay requirements, and blackout dates Identify and resolve OTA discrepancies, overbookings, or rate issues Reservations & Guest Services Handle reservations via email, phone, website, and OTA extranets Convert enquiries into confirmed bookings efficiently Amend; cancel, or rebook reservations according to policies Communicate clearly with guests regarding rates, terms, deposits, and cancellation policies Upsell additional services (room upgrades, activities, meals, transfers, etc.) Revenue & Reporting Support revenue optimization through correct rate loading and inventory management Monitor pick-up, pace, and booking trends on OTA platforms Assist with daily, weekly, and monthly reservation reports Highlight opportunities for promotions or yield improvement Administration & Coordination Maintain accurate guest profiles and reservation records Liaise with front office, finance, housekeeping, and operations teams Ensure deposit and payment policies are correctly applied Assist with OTA invoicing and commission checks where required Minimum Requirements Experience Minimum 3 years’ experience in reservations with strong OTA exposure Hospitality; lodge, hotel, or travel industry background essential OTA & Systems Knowledge Proven experience with OTA extranets (Apply Below, Expedia, etc.) Experience using channel managers (e.g. SiteMinder, NightsBridge, Little Hotelier, Cloudbeds) Working knowledge of PMS systems (e.g. Opera, Semper, ResRequest, Protel, RMS) Skills & Competencies Excellent written and verbal communication skills Strong attention to detail and accuracy Ability to work under pressure and meet deadlines Sales-driven mindset with upselling ability Strong organisational and time-management skills Confident in handling guest complaints professionally Education Hospitality / Tourism qualification advantageous but not essential Personal Attributes Guest-centric and service-oriented Proactive and solutions-focused Team player with strong interpersonal skills Revenue- and detail-focused mindset Please Note - While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
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