This is a remote position.

Job Description

SallySupport is building a Talent Pool of After Hours Care Operations Coordinators for future opportunities supporting home care organisations across the United States and Canada.

In this role, you may support home care operations outside normal business hours, helping ensure continuity of care when unexpected situations arise.

Responsibilities may include:

• Managing caregiver call-outs, cancellations, late arrivals and missed visits.
  
• Coordinating replacement coverage and responding to scheduling changes.
  
• Communicating with caregivers, clients and families.
  
• Monitoring schedules and following up on outstanding visits.
  
• Assessing operational issues, taking appropriate action and escalating when necessary.
  
• Maintaining accurate documentation and providing clear shift handovers.
  

We are looking for someone who is calm under pressure, organised, confident and able to take ownership of problems rather than simply passing them on.

This is a Talent Pool opportunity and not an immediate vacancy. Successful candidates may be considered for future client placements as suitable opportunities become available.

Requirements

• Previous experience in operations, scheduling, coordination, customer service, healthcare administration or a similar fast-paced environment.
  
• Strong spoken and written English.
  
• Excellent organisational and multitasking skills.
  
• Strong problem-solving skills and sound judgement.
  
• Comfortable working independently and making decisions.
  
• Tech-savvy and confident working across multiple digital systems and platforms.
  
• Experience with electronic healthcare systems, home care software, scheduling platforms or care management systems is highly advantageous.
  
• Reliable computer equipment and internet connectivity for remote work.
  
• Comfortable working non-traditional hours aligned with U.S. or Canadian operations, which may include evenings, overnight shifts and weekends.
  

Please note: Shortlisted candidates will be required to submit a short professional introduction video as part of the Talent Pool assessment process. Candidates accepted into the Talent Pool may also have a professional profile, including their introduction video and selected professional information, featured on the SallySupport website for prospective clients to view.

Benefits

• 100% remote opportunities with home care organisations across the United States and Canada.
  
• Opportunity to be considered for future SallySupport client placements.Your professional profile may be showcased to prospective clients looking for experienced remote talent.
  
• Opportunity to build international home care and healthcare operations experience.
  
• Access to future opportunities that match your experience, availability and working-hour preferences.
  
• Client-specific responsibilities, working hours and compensation will be discussed before you are considered for any placement.
  

Joining the SallySupport Talent Pool does not guarantee placement or employment.