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Job Summary
Duties:Build People Capability:
Coaching and mentoring restaurant leaders to lead high-performing teams; role-model inclusive, values-led leadership and effective on-the-floor coaching.
Identifying and accelerating high-potential talent; maintaining a healthy pipeline of Team Leaders, RMs and RGMs.
Partner with People Capability Leader (PCL) and operational leaders to design employee engagement plans (recognition and growth pathways) that improve retention.
Ensuring clear goals, timely feedback, and result management; closing skill gaps through targeted development and training certification.
Safeguarding safe staffing levels and balanced rosters; upholding safety, security and labour practice standards.
Deliver a Consistent Customer Experience:
Auditing and coaching CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality, Speed of Service), ROCC (Restaurant Operations Compliance Check), and CSL (Champs Standards Library) standards; ensuring brand-consistent service, quality and efficiencies across all restaurants.
Driving daily/weekly operational routines (CHAMPS checks, shift huddles, line checks, food safety, cash controls) and closing gaps with action plans.
Managing of food, staffing or staff resources, and overhead costs proactively, ensuring agreed service times, effective deployment profitability.
Ensuring H&S, food safety, security and cash handling compliance; reducing loss, waste and operational variance.
Sharing best practices; leading root-cause problem solving with operational leaders to drive sustainable improvements.
Grow the Brand, Sales & Profits:
Driving initiatives that translate to the broader brand strategy and embedding them for local success within your region.
Guiding store marketing, delivering optimisation, product & promo execution; ensuring visibility and operational readiness.
Reviewing P&Ls with Operational Leaders (RGMs, RM and SS); driving cost/productivity initiatives and margin improvement.
Piloting, embedding and sustaining new ways of working; tracking post-initiative KPIs and scaling what works.
Partner with PCL, Operational Leaders, Training Facilitators and fellow ACs to deliver impactful training and culture initiatives.
Requirements:
Diploma/degree in supply chain, hospitality and/or related field (Advantageous)
Proven leadership responsibility for a workforce of 700–800+ employees
Minimum 5 years’ management experience in leading large teams, across multiple locations, with a strong understanding of the complexity that comes with it in Quick Service Restaurant (QSR), and/or FMCG/retail industry
Western Cape, Northern Cape, North West and Mpumalanga restaurants
Proven track record managing 25+ high-volume restaurants/stores achieving operational KPIs and team development goals
Passion for coaching, mentoring, and succession planning to foster growth and leadership within your teams
Strong commercial acumen; advanced Excel; GAAP/POS proficiency; data-driven decision-making
Valid driver’s license and willingness to work weekends and travel extensively to restaurants within your designated portfolio.
Craven Cottage CC
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