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Job Summary
A leading hospitality environment is seeking an experienced and detail-oriented Reservations Manager to lead its reservations function. This role requires a strong leader with a passion for guest service, revenue optimisation, and team management. Only Cape Town based candidates will be considered. Role Overview The successful candidate will oversee FIT and Group Reservations, ensuring that all policies, procedures, and standards are consistently maintained to drive maximum occupancy and optimal room revenue. This role demands strong leadership, commercial awareness, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Lead and manage the Reservations Team, ensuring efficient daily operations and high service standards Oversee all FIT and Group reservations, including contracts, invoicing, and allocations Prepare and manage reservations and revenue reports, including daily pick-up analysis and budgeting Implement and manage revenue strategies, including yield management and distribution channels Optimise inventory control, including overbookings, cancellations, and payment tracking Manage online booking platforms and distribution partnerships Evaluate partner performance and contracted rates to maximise revenue opportunities Collaborate with Sales and other departments on occupancy, rates, and guest requirements Assist with site inspections and identify revenue growth opportunities Ensure the hotel remains competitively positioned within the market Handle guest concerns professionally and escalate where necessary Ensure compliance with health & safety and operational procedures Minimum Requirements Minimum 3 years’ experience in a similar role within a 4/5-star environment Proven supervisory and team management experience Strong knowledge of revenue control and yield management Experience with banqueting/events bookings Systems proficiency: MS Office (essential), INFOR (advantageous) Excellent administration and organisational skills Strong communication, problem-solving, and decision-making skills High level of emotional intelligence and customer orientation Ability to multitask and perform under pressure Ability to work shifts and occasional overtime Qualifications Minimum Grade 12 Hotel School Diploma/Degree or equivalent qualification
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