This is a remote position.

KEY RESPONSIBILITIES 

1. End-User IT Support 

- Serve as the primary help desk for all staff experiencing technical difficulties with hardware, software, or peripherals 

- Diagnose and resolve laptop, desktop, printer, scanner, and monitor issues in a timely manner 

- Install, configure, and update software applications used by the practice (e.g., accounting software, Microsoft Office 365, PDF tools, email clients) 

- Set up new workstations, user profiles, and email accounts for onboarding staff 

- Assist staff with password resets, account access issues, and software navigation queries 

- Provide basic end-user training on software tools and best practices 

2. Network & Connectivity Management 

- Manage and maintain the office Wi-Fi network, routers, switches, and modems 

- Troubleshoot and resolve internet connectivity issues to minimise downtime 

- Ensure network performance is stable and adequate for all staff simultaneously 

- Liaise with the ISP (Internet Service Provider) for outages, upgrades, or technical faults 

- Configure and manage network printers and shared devices 

3. Cloud Services & Software Administration 

- Administer and maintain Microsoft 365 (or Google Workspace) — including email, OneDrive/SharePoint, Teams, and licences 

- Manage cloud-based storage and ensure folder structures are organised and accessible 

- Assist with configuration and troubleshooting of cloud-based accounting platforms (e.g., Xero, Sage, QuickBooks) 

- Ensure software licences are current, renewed timeously, and cost-effectively managed 

- Coordinate with third-party software vendors for support, updates, and billing 

- Manage software licensing  

- Assist in implementations of software like Dext and other as necessary 

4. Data Backup & Recovery 

- Implement, monitor, and test a reliable data backup solution (cloud and/or external drives) to protect all practice data 

- Establish a backup schedule and verify backup integrity on a regular basis 

- Develop and maintain a basic disaster recovery and business continuity plan 

- Ensure client financial data is not lost due to hardware failure or accidental deletion 

5. Cybersecurity & Compliance 

- Install and maintain antivirus/endpoint protection software on all devices 

- Ensure all operating systems and applications are regularly patched and updated 

- Enforce basic cybersecurity policies (strong passwords, multi-factor authentication, phishing awareness) 

- Monitor for and respond to any security threats or suspicious activity 

- Ensure the practice's IT practices align with POPIA (Protection of Personal Information Act) requirements regarding data protection and privacy 

- Educate staff on safe email practices and how to identify phishing or scam attempts 

6. Hardware & Asset Management 

- Maintain an up-to-date IT asset register (all devices, peripherals, software, and licences) 

- Conduct regular health checks and preventative maintenance on all hardware 

- Manage the lifecycle of IT assets — identify ageing equipment and plan timely replacements