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Job Summary
Because every great hotel stay begins with a warm welcome and a confident smile. At The President Hotel, the hotel front desk is more than just check-ins and check-outs, it’s where first impressions are made, guest relationships begin, and memorable hotel stays are created. As we continue our journey toward luxury, we’re looking for a Hotel Receptionist who can deliver exceptional guest service while keeping the hotel Front Office running smoothly and professionally at a very busy front desk. If you know your way around OPERA PMS, enjoy working with people, and thrive in a busy hotel environment, this role is for you. Minimum Requirements • Matric Certificate (Grade 12) • Hospitality qualification or diploma (advantageous) • Minimum 2 years’ experience within a hotel front office or hotel reception environment • Previous experience as a Hotel Receptionist or Front Office Receptionist preferred • Strong hands-on OPERA PMS experience essential • Strong computer literacy, including OPERA PMS and Microsoft Office • Experience within a busy 4-star or 5-star hotel environment preferred • Excellent communication and guest service skills • Ability to work shifts, weekends, and public holidays • Professional grooming and presentation • CV must be fully updated prior to submission What You’ll Be Doing • Welcoming hotel guests with warmth, professionalism, and confidence • Managing hotel check-ins and check-outs efficiently using OPERA PMS • Assisting guests with requests, queries, and general hotel information • Handling guest complaints and concerns professionally and efficiently • Ensuring all guest profiles, bookings, and billing details are accurate • Managing cashiering procedures and daily hotel reception administration • Communicating effectively with Housekeeping and other hotel departments • Monitoring arrivals, departures, room allocations, and guest requests • Maintaining hotel Front Office standards and SOPs at all times • Delivering exceptional hotel guest service and creating memorable experiences • Keeping the hotel reception area neat, organised, and professional • Supporting the Front Office team wherever needed to ensure smooth hotel operations Why Join The President Hotel • Be part of a hotel team that genuinely cares about guest experience • Work in a high-volume, professional hotel environment • Play a key role in our journey toward luxury • Engage with a diverse international hotel guest base • Competitive salary, company contribution to medical and pension and great team culture
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