Position Title:
Guest House Manager

Location:
12-Room Guest House, Jinja, Uganda

Reports To:
General Director / Regional Hospitality Supervisor

Start Date:
To be agreed upon appointment

Position Summary:
The Guest House Manager is responsible for the overall operations, administration, and guest experience of a 12-room boutique guest house in Jinja, Uganda. The ideal candidate is a dynamic hospitality professional with a formal tertiary qualification in Hospitality Management and a strong background in Food & Beverage operations. This role requires a hands-on leader with a proven ability to drive service excellence, team performance, and profitability while upholding brand standards and a welcoming, personalised atmosphere.

My client will welcome Kenyan Nationals as well as Indian Nationals currently working in East Africa

Key Responsibilities:

1. Operations Management:

• Oversee day-to-day operations of the guest house, including front office, housekeeping, F&B, and guest services.
• Maintain exceptional cleanliness, upkeep, and readiness of all guest areas, rooms, and facilities.
• Monitor and ensure adherence to service standards and operating procedures.

2. Guest Experience:

• Provide a warm, personal, and memorable guest experience from pre-arrival to departure.
• Handle guest requests, complaints, and feedback promptly and professionally.
• Foster repeat business through excellent service and relationship building.

3. Food & Beverage Oversight:

• Plan, manage, and oversee all F&B services including breakfast, lunch, dinner, bar service, and special events.
• Work closely with kitchen staff to ensure quality, hygiene, and consistency of food and beverage offerings.
• Monitor food costs, portion control, inventory, and supplier relationships.

4. Financial Management:

• Assist in developing and managing budgets, controlling expenses, and maximizing revenue.
• Monitor occupancy, room rates, sales targets, and profit margins.
• Implement cost control procedures and financial reporting systems.

5. Team Leadership:

• Recruit, train, supervise, and motivate a multi-disciplinary team.
• Ensure proper rostering, scheduling, and staff productivity.
• Conduct regular staff performance reviews and develop training plans.

6. Marketing & Sales:

• Drive online presence, manage OTA listings, and respond to guest reviews.
• Support the development of marketing initiatives to attract both local and international guests.
• Build relationships with local tour operators, travel agents, and community partners.

7. Compliance, Safety & Maintenance:

• Ensure compliance with local health, safety, and hospitality regulations.
• Oversee property maintenance schedules and coordinate repairs.
• Maintain a safe environment for guests and staff alike.

Qualifications and Experience:

• Education:
  • A formal tertiary qualification (Diploma or Degree) in Hospitality Management or a related field is mandatory.
• Experience:
  • Minimum of 5 years of progressive experience in hospitality operations, with at least 3 years in a leadership role.
  • Proven background and practical expertise in Food & Beverage management.
• Technical Skills:
  • Familiarity with PMS, POS, MS Office Suite, and online booking platforms (e.g. Booking.com, Airbnb).
  • Understanding of cost control, budgeting, and inventory systems.
• Additional Competencies:
  • Strong leadership, communication, and interpersonal skills.
  • High attention to detail and organisational ability.
  • Culturally sensitive and adaptable to local environments.
  • Proficient in English; additional languages are advantageous.

Working Conditions:

• On-site live-in position
• Willingness to work flexible hours, including weekends, holidays, and occasional late shifts.

Remuneration:

• Competitive salary package US$ 1500.00 (Net) based on qualifications and experience
• Accommodation and Meals
• Annual Gratuity
• NSSF contributions covered by the company
• Cost of all Visa and work permits covered by the company
• Annual return air flights to point of origin when on leave
• Annual Leave

Application Process: Interested candidates should submit:

1. A detailed CV
2. A cover letter outlining relevant experience and motivation for the role
3. Copies of relevant qualifications and certifications

Please send the above to Attention – Butch Mollett : Email – gordon@zjr.co.za or WhatsApp direct +27 83 689 4769