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Reservations & Operations Manager | High-End Inbound Dmc | Cape Town Or Gauteng
HotelJobs Wednesday, 11 November 2026Job Summary
??? ??????????? ??????????? is partnering with a boutique, high-end inbound DMC that crafts tailor-made journeys across Southern and East Africa, to appoint a seasoned ???????????? & ?????????? ???????. ??????? ????: ??? ??? ?? ????? ?? ??? ???????’? ?????? ?? ?????? ???? ???? ?? ???????. ??? ???? ?? ?????? ?????, ???????? ? ?????? ?? ??????????? ????? ?? ????????? ???? ??? ????? ??????. Reporting directly to the owner, this senior leadership role carries full responsibility for the reservations and operations departments. You will lead the team and oversee daily activities, allowing the owner to focus on growing the business. You will manage a team of five Travel Consultants, overseeing the entire booking process from initial enquiry to confirmation. This includes ensuring quotes and itineraries are delivered promptly, accurately and profitably, with all costings approved before submission to agents. As the key contact for travel advisor partners, you will oversee enquiries, manage timelines, follow up on leads and ensure a smooth booking experience. The Operations Lead, responsible for Concierge and Journey Administration, along with the TourPlan Rates and Product function, will report to you. You will ensure a seamless transition from reservations to operations, accurate rates, competitive supplier pricing and appropriate product selection. You will take ownership of reservations challenges, agent relationships, operational issues and staffing matters, while continually improving processes, turnaround times, costing accuracy and conversion rates. Requirements • Ideally 10 to 15 years in luxury inbound DMC operations, with a substantial period in senior reservations management • Broad, first-hand knowledge of destinations and products across Southern and East Africa • A track record of designing, costing and running complex, high-end itineraries that span several African countries • Meticulous attention to detail, with a firm command of costing, margins and profitability • Considerable experience dealing directly with North American luxury travel advisors, preferably including Virtuoso, Serandipians or comparable networks • Outstanding written and spoken communication, with the confidence to look after important agent relationships and solve problems independently • Experience running a reservations pipeline, keeping quote turnaround times on target and improving conversion • Strong leadership ability, with the skill to manage, motivate and grow a high-performing reservations team • Experience with TourPlan would be a strong advantage Salary – On application ?PLEASE NOTE – Although we appreciate all applications received, we will only reply to those candidates who have the background and experience required. Please note this position is only open to South African Residents. Thank you!
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