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Assistant General Manager - Prestigious 5-Star Hotel & Estate - Garden Route | Sl
HotelJobs Thursday, 03 September 2026Job Summary
Assistant General Manager - Prestigious 5-Star Estate - Plettenberg Bay, Garden Route Kendrick Recruitment is searching for an experienced, polished and operationally strong Assistant General Manager for a renowned 5-star hotel & estate set within expansive, award-winning gardens on the Garden Route between Plettenberg Bay and Knysna - a property celebrated for its gracious elegance, exceptional cuisine, award-winning wine cellar and deeply personalised guest experience. With 20+ suites, an acclaimed on-site restaurant, spa, boma, pool and beautifully landscaped grounds, this is a niche luxury property with an international guest profile and an uncompromising standard of service. The Assistant General Manager will report directly to the Property General Manager and take full responsibility for day-to-day operational excellence. Please note: Live-in single accommodation is available on the property. No pets or family members on the property. Candidates already based in the Plettenberg Bay or Garden Route area will be considered for a live-out arrangement. Minimum Requirements: Proven experience as an Assistant General Manager or Hotel Manager at a 5-star luxury property - essential and non-negotiable Deep understanding of niche luxury hospitality and high-touch guest experience standards Strong knowledge of elegant fine dining and premium wine - essential Proven team leadership and staff management experience across multiple departments Sound financial acumen including stock takes, GP management and monthly reporting Exceptional attention to detail and a genuine passion for delivering 100% guest satisfaction Experience working with kitchen teams on menu standards, dietary requirements and F&B quality Excellent written and verbal English communication skills Well-presented; professional and warmly hospitable Computer literate with working knowledge of hotel PMS systems Flexible to work shifts including weekends and public holidays Stable career history with screened, contactable references from top-end 5-star properties essential Key Responsibilities: ? Operations Management Take full responsibility for the day-to-day running of all lodge and hotel operations Ensure consistently exceptional service standards are upheld across all departments Conduct regular property walk-throughs and room checks to maintain immaculate presentation Implement and oversee operational SOPs in line with the property's luxury positioning Manage duty rosters, scheduling and departmental coordination ? Staff Leadership Lead; motivate and develop the property team across all departments Conduct performance reviews and manage staff development and disciplinary processes Foster a professional, warm and guest-focused team culture throughout the property ? Financial Controls Oversee monthly stock takes and ensure accurate stock figures across all departments Monitor and manage monthly gross profit targets and cost controls Assist the General Manager with budgeting, reporting and financial oversight ? Guest Experience Ensure 100% guest satisfaction at every touchpoint throughout the guest journey Handle VIP arrivals, special requests and guest feedback with personalised care Work closely with the kitchen team on dining standards, fine wine selection and guest dietary requirements Manage service recovery swiftly and professionally Package: Gross Salary: R25,000 to R30,000 per month - negotiable for the right candidate Live-in option: Single accommodation provided on the property (no pets or family) Live-out option: Available for Plettenberg Bay-based candidates Should you feel you are the right fit for this role, please apply with your updated CV, a motivation letter, and contactable references ASAP! ? Please Note: If you do not receive feedback within 7 working days, kindly consider your application unsuccessful.
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