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Reservationist | Boutique Reservations Office | Cape Town, Western Cape | Ss
HotelJobs Tuesday, 27 October 2026Job Summary
NOW HIRING: Reservationist | Boutique Reservations Office | Cape Town, Western Cape About the Opportunity Kendrick Recruitment is seeking an experienced, organised and guest-focused Reservationist to join a well-established boutique reservations office based in Milnerton, Cape Town. The ideal candidate will have a strong background in luxury hospitality reservations, excellent attention to detail and the ability to manage bookings efficiently from initial enquiry through to confirmation. This is a fast-paced, office-based role requiring a professional and proactive individual who can deliver exceptional service to guests and travel agents while maintaining accurate reservations and administrative records. Key Responsibilities • Manage reservations from initial enquiry through to confirmation, including amendments and cancellations. • Respond professionally and efficiently to guest and travel agent enquiries via email and telephone. • Prepare accurate quotations, booking confirmations and relevant reservations documentation. • Capture and maintain detailed guest information, booking records and agent profiles. • Ensure correct rates, availability, inclusions and booking conditions are communicated. • Coordinate special requests, guest preferences and operational requirements. • Liaise with lodge teams and internal departments to ensure seamless booking arrangements. • Maintain exceptional accuracy across all reservations systems and documentation. • Assist with reservations reporting, filing and general administrative duties. • Deliver professional, friendly and personalised service while meeting deadlines and maintaining high hospitality standards. Key Requirements • Previous reservations experience within luxury hospitality, safari lodges or hotels is essential. • Strong knowledge of reservations procedures, booking administration and guest communication. • Excellent computer literacy, including Microsoft Office and reservations management systems. • Exceptional written and verbal communication skills. • Strong organisational abilities with excellent attention to detail. • Ability to manage multiple bookings, enquiries and deadlines efficiently. • Professional telephone etiquette and excellent customer service skills. • Confident handling guest and travel agent enquiries. • Accurate, reliable and able to perform well under pressure. • Positive, proactive and solutions-driven attitude. • Strong teamwork and interpersonal skills. • Comfortable working in a busy, office-based reservations environment. Package • Salary: R22,000 per month. • Incentive: Small monthly performance-based incentive applicable after six months. • Accommodation: Live-out position. • Location: Milnerton, Cape Town, Western Cape. • Working Arrangement: Full-time, office-based position. How to Apply Interested candidates who meet the above requirements are invited to submit an updated CV, contactable references and a recent head-and-shoulders photograph. Please note that only candidates who meet the minimum requirements will be contacted. Should you not receive a response within seven working days, please consider your application unsuccessful.
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