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Assistant General Manager - Luxury Tented Camp - Kenya Kendrick Recruitment is looking for an experienced Assistant General Manager to support the overall management of a luxury tented camp in Kenya. This live-in role calls for a hands-on leader who can support day-to-day operations, develop teams and help deliver an exceptional guest experience. Salary: Negotiable, depending on experience Accommodation: Live-in Key Responsibilities - Support the General Manager in overseeing all areas of camp operations. - Assume full responsibility for the property and staff when the General Manager is on leave. - Provide visible leadership and maintain clear communication between management and camp teams. - Work with department heads to plan daily operations, including arrivals, departures, maintenance, dining and guest requests. - Maintain consistent service and operational standards across all departments. - Assist with budgets, cost controls, procurement and capital projects. - Identify ways to improve efficiency while maintaining the quality of the guest experience. - Coordinate maintenance projects and ensure facilities meet required standards. - Work with the kitchen team to maintain menu quality and manage food costs. - Support recruitment, staff welfare, leave administration, training and skills development. - Promote learning, accountability, succession planning and a positive team culture. - Host guests, agents, media and VIP groups, and support guest communications and reservations. - Help manage health, safety, security, risk and emergency response procedures. - Contribute to sustainability and community development initiatives. Requirements - At least eight years’ management experience. - Previous management experience in an operation with more than 30 beds. - Background in the service industry, with experience managing guest and staff relations. - Strong leadership, coaching and people development skills. - Commercial awareness and experience with budgets or financial controls. - Excellent communication and interpersonal skills. - Calm, decisive and able to work effectively under pressure. - Hands-on, proactive and willing to work irregular hours as operational needs require. - Strong organisational, computer and financial skills. - Able to build relationships with local communities and support conservation, sustainability and community development. - Attentive to detail, self-motivated and able to meet deadlines. If you do not hear from us within 7 working days, please consider your application unsuccessful.
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