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Job Summary
Requirements:
- Matric Certificate
- A+ and N+ Certificate
- MCSE/ MCITP
- Active Directory and Microsoft Server Experience
- VMware and Hyper V experience
- Valid Driver’s License – Code 8 unendorsed (Essential) – will be required to travel extensively
- Must have a clean criminal record and credit history
Responsibilities include:
- Offer first line and second line remote support
- On-site support when necessary
- Installation of POS and systems
- Maintenance and management of IT systems, including telephones, internet, digital media
- Manage 3rd party support calls logged with service providers
- Manage and maintenance of current software including Microsoft OS / Microsoft 365 products / Pastel Evolution / Third Party Services and Software
- Configuration and maintenance of hardware:
- Desktop, laptop, printer, scanner, etc.
- Biometric time and attendance readers
- Configure and maintain IT infrastructure, including telecoms, Internet access, digital media, time and attendance
- Design and implement internal network infrastructure (LAN)
- Regular store visits to carry out maintenance and audits
- Cable management
- Manage service providers and their respective services
- Provide necessary training on IT systems and produce and maintain IT systems training material
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