Job Summary
A luxury bush lodge in the Sabi Sands is looking for a well-organised and guest-focused Reservations & Front of House Assistant to join the team. This role combines reservations management, guest relations, and administrative support to ensure a seamless guest experience from enquiry through to departure.Reservations
Manage booking enquiries and confirmations
Process reservations using ResRequest and NightsBridge
Maintain accurate guest information and booking records
Communicate with agents and guests regarding availability, rates, and special requests
Assist with room allocations and reservation updates
Front of House / Guest Services
Welcome and check in guests
Ensure a warm, professional guest experience throughout their stay
Coordinate guest information with guiding, housekeeping, and kitchen teams
Assist with check-outs, billing, and guest queries
Support daily lodge operations where needed
Administration
General office administration and filing
Assist with reports, reservation tracking, and guest information
Maintain clear communication between departments
Handle emails and correspondence professionally
Requirements
Previous lodge or hospitality experience preferred
Experience with ResRequest and NightsBridge
Strong organisational and communication skills
Guest-focused and service-driven personality
Ability to work in a small team in a remote environment
Must be able to understand Afrikaans
Professional, reliable, and adaptable
Benefits
Salary: R7,000 – R9,000 per month (during probation)
Tips included
Live-in position with accommodation and meals provided
Work Cycle: 4 weeks on / 1 week off and annual leave
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