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Lodge Reservations Agent | Luxury Private Reserve | Northern Cape
HotelJobs Friday, 06 November 2026Job Summary
??? ??????????? ??????????? is working alongside a prestigious luxury private game reserve in the Northern Cape to appoint an organised and personable ???????????? ?????. This position suits a detail-driven reservations professional with a love for African travel, conservation and exceptional guest service. As the first person that guests, travel partners and agents will engage with, the successful candidate will play a key part in delivering a smooth, precise and personal booking experience that reflects the values of the reserve. Day to day, the role covers handling reservation enquiries received by phone, email and online booking platforms, taking each booking from first contact through to confirmation, and capturing every detail accurately on the reservations system. Building itineraries and supporting guests at each step leading up to their arrival also form a central part of the position. The successful candidate will nurture strong relationships with travel agents, tour operators and direct guests, and will liaise closely with the front office, operations, sales and finance teams to keep each guest journey running seamlessly. Upselling lodge experiences, private safari options and air transfers to grow guest value and revenue is an important part of the role. Further duties include processing amendments, cancellations and special requests promptly and courteously, managing deposits, invoicing and payment follow-ups in line with financial policy, and keeping up to date with seasonal packages, conservation projects and operational changes. The successful candidate will also assist the Reservations Manager with reporting, audits and database upkeep. Flexibility to work beyond normal office hours during peak periods or for urgent bookings is essential, making this an ideal opportunity for a committed and guest-focused Reservations Agent. Requirements • At least 2 to 3 years of reservations experience, ideally within luxury hospitality or the safari industry • Proficiency in a reservations system such as ResRequest, PANStrat, Opera or similar • Excellent spoken and written English, with additional languages seen as a plus • Strong attention to detail with sound multitasking and time management skills • A genuine passion for African travel, conservation and high-end guest service • Able to work independently and as part of a team in a fast-paced environment • A good understanding of the travel trade and global tourism market will be advantageous • A warm, engaging and empathetic nature with a calm, professional and solutions-focused approach • Ethical and discreet, with the integrity to handle sensitive guest information • Willing to go the extra mile to create extraordinary guest journeys • Flexible to work outside regular office hours during peak periods and for urgent bookings Salary – On application plus accommodation ?PLEASE NOTE – Although we appreciate all applications received, we will only reply to those candidates who have the background and experience required. Only open to South African Residents. Thank you!
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