Empower a leading organisation committed to supporting the mining and industrial sectors by driving growth and excellence in spare parts, refurbishment, repair, and field service revenue. An exceptional opportunity awaits for strategic leaders to shape the future of aftermarket sales through innovative strategies, operational efficiency, and exceptional customer engagement.

Duties:

• Develop and implement strategies to increase revenue across spare parts, refurbishment, repair, and field services.

• Achieve sales targets and ensure departmental profitability.

• Identify new business opportunities within existing and potential customer accounts.

• Formulate aftermarket sales strategies to enhance customer retention and generate recurring revenue.

• Analyse market trends, customer spending patterns, and competitor activity to inform strategy.

• Build and maintain strong relationships with key mining and industrial clients.

• Negotiate and manage Customer Supply Agreements.

• Resolve customer complaints, commercial disputes, and service-related issues.

• Uphold high standards of customer service across the department.

• Conduct regular customer visits to strengthen partnerships and uncover new opportunities.

• Lead and manage the Spares and Services team, developing performance metrics and KPIs.

• Mentor, coach, and develop staff to foster a high-performing team.

• Oversee departmental budgets, expenditure, and financial planning.

• Drive continuous improvement initiatives to optimise operations.

• Manage quotation processes, costing, order processing, and inventory management.

• Maintain efficient part numbering systems and customer master data.

• Support regional Sales Engineers with lifecycle costing and maintenance planning.

• Collaborate on developing innovative aftermarket solutions.

• Coordinate customer communication regarding spare parts and maintenance schedules.

• Develop annual business plans and growth strategies.

• Monitor profitability and margins, identifying operational efficiencies.

Requirements:

• Proven leadership and management skills in a technical or industrial environment.

• Strong negotiation, business development, and strategic thinking capabilities.

• Proficiency in financial analysis and project management.

• Ability to analyse market data and develop growth strategies.

• Excellent customer relationship management skills.

• Experience in managing departmental budgets and driving continuous improvement.

Familiarity with the following:

• Spare parts management systems and workflows.

• Inventory control and logistics.

• Customer contract negotiations and supply agreements.

Seize this opportunity to make a strategic impact and advance your career. Apply now and lead our client’s growth in aftermarket solutions and customer excellence.

If you do not hear back from us within two weeks, kindly consider your application unsuccessful.