Job Summary
To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Account Managers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
QUALIFICATIONS and EXPERIENCE:
- B Degree / National Diploma in Sales / Business Administration / Customer Relationship / Marketing Management
- At least 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
- Minimum of 2 years of working experience in face-to-face B2B
- Excellent command of the English language
- Must have excellent communication and interpersonal skills.
- Must pay attention to detail.
- Must be focused on achieving results.
- Must be a team player.
- Must have business acumen and be able to communicate at all levels.
- Must be highly computer literate.
- Demonstrate excellent organisational skills.
- Must have valid driver’s licence with own, reliable vehicle.
KEY RESPONSIBILITIES:
- Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Account Manager’s Portfolios.
- Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
- Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
Ensure all Service Level agreements are current and valid.
- Ensure that clients’ portfolios’ data integrity is accurately maintained.#
- Assists with preparing and presenting business proposals to both existing and new potential customers.
- Meet and exceed sales target (100% of target)
Maintains close relationships with the Accounts Manager to capitalise on opportunities identified.
- Ensures effective documentation and records management as defined within the customer’s document retention strategy by informing customers of past due dates.
- Deals with, resolves and reports on issues, concerns and complaints related to your portfolio or allocated clients.
- Secure and attend visits to existing clients (upselling products & maintaining a trusting relationship)
BEHAVIOURAL COMPETENCIES:
Essential Competencies:
- Relating & Networking
- Presenting & Communicating Information
- Writing & Reporting
- Planning & Organising
- Delivering Results & Meeting Customer Expectations
- Following Instructions & Procedures
- Adapting & Responding to Change
- Coping with Pressures & Setbacks
- Working with People (Relationship building Business)
- Target Driven.
Desirable Competencies:
- Applying Expertise & Technology
- Learning & Researching
- Entrepreneurial & Commercial Thinking
- Territory Planning.
- Inspire Action on Debtors.
- Time Management (Response Time)
- Adhere to timelines.
- Discipline and Organise Reports.