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Reservations Team Lead | Luxury Property Group | Johannesburg | Ss
HotelJobs Saturday, 18 April 2026 1Job Summary
?? RESERVATIONS TEAM LEAD VACANCY ALERT ?? ? Reservations Team Lead ? Bryanston ? Luxury Property Group ? R20,000 – R25,000 (Negotiable DOE) ? Role Overview: A leadership role responsible for managing a small, high-performing reservations team within a luxury property group, ensuring seamless multi-channel booking operations, strong revenue performance, and exceptional guest communication across all platforms. ? Key Responsibilities: • Lead and manage a small Central Reservations team • Oversee all reservations across telephone, email, WhatsApp, online platforms, CRS systems, referrals, and social media • Drive upselling, cross-selling, and revenue optimisation across the portfolio • Manage reservation statuses and ensure SOP compliance at all times • Oversee OTA management and ensure platform accuracy and performance • Train, mentor, and motivate team members for consistent high performance • Manage cancellations, amendments, and refund processes efficiently • Support forecasting, occupancy planning, deposits, and inventory control with Reservations Manager • Prepare daily expected arrival reports and coordinate with operations teams • Maintain accurate system records, correspondence, and filing • Ensure fast response times, inbox management, and high attention to detail • Foster strong internal and external stakeholder relationships • Provide operational support across departments when required ? Candidate Requirements: • Minimum 6 years’ experience in tourism, travel, or reservations environments • Proven experience in a senior reservations or team lead role • Strong leadership and people management skills • Excellent written and verbal communication skills in English • Proficient in Microsoft Office • PMS experience (Opera Cloud, Nebula, eRes, Apex advantageous) • Highly organised with strong time management and problem-solving ability • Valid RSA ID required ? Package Includes: • Competitive salary (negotiable DOE) • 5% mandatory provident fund contribution • Medical aid included in package • Opportunity to lead a high-performing reservations team within a luxury group • Exposure to multi-property, high-end hospitality operations For more details on this role and to apply, contact me today! Please note that only suitable candidates meeting the requirements of the position will be contacted.
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