Hotel Operations Manager | Johannesburg | Permanent

Are you an experienced hotel operations professional with a strong understanding of multi-departmental hotel management and service excellence? This is an opportunity to bring your operational expertise to a group-level role, supporting consistent standards and performance across a portfolio of hotels.

The Hotel Operations Manager will provide operational oversight and support across hotel properties, ensuring that daily operations run effectively and that service standards are consistently maintained. The role combines operational management, commercial awareness, people leadership and quality assurance, with regular engagement across hotel departments and the Hotel Sales function.

Reporting into the Group Operations Director, the successful candidate will monitor operational performance, identify challenges, conduct service and standards audits, and provide clear reporting to support effective decision-making. This position requires someone who can balance attention to detail with a broader understanding of hotel performance, while working confidently with different teams and management structures.

The employer is an established hospitality and entertainment group with a significant presence in the South African market. Its hotel operations place strong emphasis on guest experience, operational consistency, service standards and employee development.

What You'll Do

• Oversee daily hotel operations across multiple departments and assist in resolving operational challenges.

• Promote consistent service delivery and ensure that high guest experience standards are maintained.

• Monitor departmental costs and revenue performance, supporting effective financial and commercial management.

• Lead and support a positive, disciplined and high-performance working culture.

• Provide strategic oversight and operational support to the Hotel Sales Department.

• Conduct monthly audits across hotels to assess service delivery and compliance with standard operating procedures.

• Identify operational gaps and recommend improvements to strengthen consistency and performance.

• Prepare operational reports for the Group Operations Director.

• Work collaboratively with hotel teams and independently when required to maintain high standards of quality and accuracy.

What You Bring

• Matric certificate (NQF Level 4).

• A minimum of five years' experience in hotel operations.

• Proven experience managing multi-departmental hotel operations.

• In-depth knowledge of hotel operations and service delivery standards.

• Proficiency in Microsoft Office.

• Good numeracy and the ability to work with operational and financial information.

• Strong verbal and written English communication skills.

• The ability to engage effectively with different teams and management levels.

• A practical, hands-on approach to resolving operational challenges.

• Strong organisational skills, attention to detail and the ability to maintain consistent standards.

What Success Looks Like

• Consistent operational standards and service delivery across hotel properties.

• Effective resolution of operational challenges across departments.

• Strong guest experience and adherence to service standards.

• Regular, meaningful audits that identify opportunities for improvement.

• Effective monitoring of departmental costs and revenue performance.

• Positive working relationships and a disciplined, high-performing hotel operations culture.

• Reliable operational reporting that supports group-level decision-making.