Location: Hybrid (Bedfordview)
Employment Type: Full-Time, Permanent
Industry: Insurance | IT Infrastructure | Facilities Management

WatersEdge Solutions is partnering with a leading long-term insurance provider to recruit strategic and technically grounded IT Operations Manager to lead and enhance the IT Infrastructure, Support, and Facilities teams for a long-standing player in the South African insurance industry. This is a senior-level leadership role offering broad scope and visibility across business operations, IT compliance, and service delivery.

About the Role

As IT Operations Manager, you’ll oversee three core teams—Infrastructure, IT Support, and Facilities—ensuring robust systems, compliance, and high service standards. This role involves strategic planning, project execution, and mentoring of staff, while maintaining operational uptime, cost-efficiency, and business continuity. Reporting directly to the Chief Operations Officer, this is a pivotal opportunity to shape IT and facilities service excellence within a growth-focused organisation.

Key Responsibilities

• Lead and manage the IT Infrastructure, Support, and Facilities teams

• Ensure server, network, and infrastructure availability, performance, and compliance

• Develop and enforce IT policies, security protocols, and disaster recovery planning

• Oversee user support functions, software and hardware maintenance, and asset registers

• Manage building operations, maintenance, and physical infrastructure

• Monitor team performance, coach team members, and drive continuous improvement

• Create and implement cost-effective, scalable processes aligned to strategic goals

• Report on service delivery metrics, risks, and progress to senior leadership

What You’ll Bring

• Bachelor’s degree in Information Technology, Computer Science, or Facilities Management

• Minimum 5 years’ experience in IT operations or facilities management at a leadership level

• Proven ability to manage cross-functional infrastructure teams

• Working knowledge of cybersecurity, building management systems, and IT compliance

• Familiarity with IT service management tools, monitoring systems, and facility software

• Strong analytical, problem-solving, and organisational skills

• Ability to lead through change and inspire high performance across diverse teams

Nice to Have

• Experience with solar power systems, backup generators, and energy infrastructure

• Practical understanding of cyber security frameworks and risk management

• Experience with hybrid infrastructure models and automation tools

What’s On Offer

• Market-related salary based on experience

• Performance-based annual bonus

• Subsidised Life and Disability Cover

• Funeral cover

• Opportunity to drive operational excellence in a critical business function

Company Culture

The client cultivates a mission-driven, member-centred culture rooted in empathy, reliability, and service excellence. Their teams operate with compassion at the core - ensuring clients feel heard, supported, and respected through every personal interaction. With a strong emphasis on operational integrity, efficiency, and clear communication, they aim to minimise friction during life’s most challenging moments. Internally, they uphold a culture of accountability, fairness, and trust, fostering a workplace where every team member is empowered to do meaningful work in service of others.

If you have not been contacted within 10 working days, please consider your application unsuccessful.