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Job Summary The Assistant Manager supports the General Manager in the day-to-day operations of the lodge/hotel, ensuring smooth service delivery, high guest satisfaction, and efficient staff management. This role requires strong leadership, operational knowledge, and hands-on involvement across all departments. Duties and Responsibilities • Assist the General Manager in overseeing daily lodge or hotel operations • Ensure exceptional guest service standards are consistently maintained • Supervise and support department heads and staff across all operational areas • Assist with staff scheduling, duty rosters, and leave planning • Monitor staff performance and assist with training and development • Handle guest complaints and resolve issues professionally and efficiently • Ensure compliance with health, safety, and hygiene standards • Oversee housekeeping, front office, food & beverage, and maintenance operations • Assist with stock control, ordering, and cost management • Ensure lodge policies and procedures are followed at all times • Conduct regular inspections of rooms, public areas, and back-of-house areas • Assist with budgeting, cost control, and operational reporting • Support reservations, arrivals, departures, and guest relations when required • Assist with staff discipline in line with company procedures • Ensure effective communication between departments • Step in for the General Manager when required • Perform any reasonable duties as requested by management Qualifications & Requirements • Grade 12 / Matric certificate • Qualification in Hospitality, Tourism, or Hotel Management – advantageous • Minimum 2–3 years’ experience in a supervisory or assistant management role • Strong knowledge of lodge or hotel operations • Experience with reservations systems and MS Office • Excellent communication and leadership skills • Strong problem-solving and decision-making abilities • Ability to work under pressure and manage multiple tasks • High level of professionalism and guest focus • Willingness to work shifts, weekends, and public holidays • Valid driver’s licence – advantageous Key Competencies • Leadership and people management • Strong organisational and planning skills • Excellent guest service orientation • Attention to detail • Conflict resolution skills • Financial awareness and cost control • Strong communication skills • Ability to lead by example
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