We are looking for a skilled Field Service Technician to join our dynamic team. The successful candidate will be responsible for providing technical support, diagnostics, repairs, maintenance, installations and customer service across a wide range of equipment, vehicles and products.

Duties and Responsibilities

• Diagnose, troubleshoot, evaluate and resolve technical and mechanical issues on equipment and vehicles in the field.

• Perform installations, repairs, servicing, maintenance and testing of products and equipment.

• Provide on-site and off-site technical support, diagnostics and repair advice to customers.

• Monitor manufacturing, assembly, fitment and service processes to ensure quality standards are maintained.

• Liaise with engineering, manufacturing, workshop personnel and customers to resolve technical concerns and improve service delivery.

• Conduct final inspections and quality checks prior to equipment or vehicle release.

• Deliver customer training and technical guidance to ensure the safe and effective operation of products and equipment.

• Maintain accurate service records, timesheets, expenditure reports and technical documentation.

• Compile comprehensive diagnostic, failure investigation and technical reports.

• Ensure compliance with Occupational Health and Safety requirements, policies and industry standards.

• Manage inventory and assist with process improvements to enhance operational efficiency.

• Provide professional support to internal and external stakeholders and maintain excellent customer relationships.

• Take ownership of ad hoc projects and contribute to continuous improvement initiatives.

• Report complex technical issues, operational concerns and project progress to management.

Minimum Requirements

• Proven experience in field service, diagnostics, maintenance and repair of mechanical or technical equipment.

• Strong fault-finding and troubleshooting abilities.

• Ability to read and interpret technical drawings, manuals and specifications.

• Sound understanding of mechanical, hydraulic, electrical and diagnostic systems.

• Valid driver's licence and willingness to travel extensively.

• Strong report-writing and communication skills.

• Computer literacy and experience with service reporting systems.

• Ability to work independently and under pressure.

• Excellent customer service and interpersonal skills.