Job Summary
SPA & GUEST EXPERIENCES HOST
FRANSCHHOEK, Cape Winelands - (ZA)
START: Mid-June / 01 July 2026 (Pre-Opening)
TRADING HOURS & SHIFTS:
- Monday - Sunday
- 45 hours per week
- 09:00 - 19:00 (shifts apply)
- Shifts - must be flexible to accommodate operational needs
- 15 days Annual Leave per annum
REPORTS TO: Spa & Wellness Manager / Assistant Spa Manager
SALARY & COMPANY BENEFITS:
- R13,000 Basic Salary per month (before any legal deductions or commission)
- 10% Commission earned on any treatments performed Or retail sold personally by you (excluding VAT)
MINIMUM REQUIREMENTS:
- South African national
- Beautifully groomed & professionally presentable
- Confident in English language (Speak, Read & Write) - demonstrated excellence in communication is paramount to this rol
- Formal, recognized qualification in SPA / Beauty / Skin Care or Cosmetology (CIDESCO / ITEC / CIBTAC / SAAHSP accredited certification)
- At least 3+ full years in a front of house role (reception / guest liaison) within a SPA (hotel / cruise ship / resort or lodge)
- SPA Bookings system confident - you must be computer literate and able to navigate booking systems and deliver accurate bookings, cash-ups, reports and any other relevant booking function.
SKILLS & ABILITIES:
- A natural host/ess with an authentic passion for guest care.
- Self-motivated, dependable, and solution oriented.
- Calm and composed under pressure, with strong attention to detail.
- A positive team player who thrives in a collaborative, guest-focused environment.
JOB OVERVIEW:
The Spa & Guest Experience Host is responsible for leading the front-of-house operations of the Spa, ensuring a seamless, professional, and commercially effective guest journey from initial enquiry through to post-visit engagement.
This role serves as the central coordination point between guests, therapists, and hotel operations, requiring a highly organised, guest-centric leader who drives booking conversion, revenue performance, and administrative excellence
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