Job Description:

To Drive, Assist with Managing, Deliver and plan all specifically assigned IT related tasks of the business. The IT Technician will assist the Systems Administrator to make sound business choices within their specific department/ role.

IT Technician will report directly to the Systems Administrator

Education and Experience:

• Matric Certificate
• A+ and N+ Certificate
• Minimum 2 years’ experience in a similar IT role
• Valid Driver’s License – Code 8 unendorsed (Essential)
• Willingness to travel extensively

Advantageous Knowledge / Skills:

• MCSE/ MCITP
• Active Directory and Microsoft Server Experience
• VMware and Hyper V experience

Responsibilities:

Remote and on-site support

• Offer first line and second line remote support
• On-site support when necessary
• Installation of POS and systems
• Maintenance and management of IT systems, such as, but not limited to:
  • Telephones, internet, digital media
• Manage 3rd party support calls logged with service providers

Hardware and Software

Manage and maintenance current software deployed, such as, but not limited to:

• Microsoft OS
• Microsoft 365 products
• Pastel Evolution
• Third Party Services and Software

Configuration and maintenance of hardware, such as, but not limited to:

• Desktop, laptop, printer, scanner, etc.
• Biometric time and attendance readers

Infrastructure

• Configure and maintain IT infrastructure, such as, but not limited to:
  • Telecoms, Internet access, digital media, time and attendance
• Provide/ implement solutions that benefit the company
• Design and implement internal network infrastructure (LAN)

Maintenance

• Regular store visits to carry out maintenance and audits
• Cable management
• On-site support
• Manage service providers and their respective services

Training

• Provide necessary training on IT systems
• Produce and maintain IT systems training material

Housekeeping

• Maintain cleanliness in office.

General

• Any reasonable tasks assigned by Systems Administrator including and not limited to the above.

Comepetencies:

• Ability and Adaptable when working under pressure
• Ability to use own initiative
• Creative and Forward Thinking
• Good attention to detail
• Good communication Skills on all levels
• Team Player
• Computer literate
• Willingness to learn