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Job Summary
Business Hotel in the East London region requires a hands-on Executive Housekeeper: Key Responsibilities: Operational Leadership: Manage the daily operations of the Housekeeping and Laundry departments, ensuring maximum efficiency in room turnovers, especially during high-occupancy conference periods. Quality Assurance: Conduct rigorous daily inspections of guest rooms, VIP suites, corridors, and public areas to ensure strict adherence to 4-star luxury standards. Financial Management: Develop and manage the departmental budget, focusing on labor cost optimization, chemical consumption, and par-stock maintenance. Inventory and Asset Control: Oversee the procurement and management of high-quality linens, guest amenities, and cleaning equipment. Implement strict stock control to minimize loss and wastage. Team Development: Recruit, train, and mentor a diverse team. Foster a culture of service excellence and ensure all staff are proficient in the latest chemical safety and cleaning technologies. Health and Safety: Ensure the property meets all statutory health, safety, and hygiene regulations. Manage the Lost and Found system with high integrity. Collaboration: Work closely with the Front Office and Maintenance teams to coordinate room status updates and preventative maintenance schedules. Key Performance Indicators (KPIs): Guest Satisfaction: Achieve a minimum of 90% or equivalent on Cleanliness scores via guest feedback platforms. Operational Efficiency: Maintain an Average Room Turnaround Time of less than 30 minutes for stay-overs and less than 45 minutes for departures. Cost Control: Maintain departmental expenses within 3% of the monthly approved budget. Asset Management: Conduct monthly 100% linen and OS&E (Operating Supplies and Equipment) counts with less than 2% variance. Staff Performance: Ensure 100% completion of the annual Staff Training Calendar and maintain a turnover rate below the industry average. Minimum Requirements: Education: A Diploma or Degree in Hospitality Management or a related field is essential. Experience: Minimum of 5 years’ Hospitality Housekeeping Management experience, with at least 3 years in a Senior Management role within a 4 or 5-star hotel environment. Scale Capability: Proven experience managing a large room inventory (200+ keys) and a large staff complement. Technical Skills: Proficiency in Property Management Systems (PMS), specifically Opera or Optima. Strong financial acumen and experience in budget preparation. Attributes: Meticulous attention to detail, ability to work under extreme pressure during major conventions, and excellent communication skills. Flexibility: Willingness to work flexible hours, including weekends and public holidays, to meet the demands of a premier hotel environment.
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