Job Summary
An exciting opportunity is available for a proactive, customer-focused Support Engineer to join a growing technical team based in Cape Town. This is an on-site role within a fast-paced Managed Services Provider (MSP) environment, supporting a diverse customer base across desktop and server environments.
Key Responsibilities
Provide 1st & 2nd line remote and on-site technical support
Troubleshoot and resolve incidents identified by monitoring tools
Perform root cause analysis and identify automation opportunities
Monitor system capacity, stability and performance
Implement system changes, upgrades and migrations
Provide proactive support and value-added solutions
Maintain strong relationships with customers and internal teams
Attend client sites when required for support and SLA engagements
Participate in rotational standby and occasional after-hours support
Skills & Experience
3+ years’ experience in an IT MSP environment
Strong Windows desktop support experience
Intermediate Windows Server experience
Working knowledge of Active Directory, DNS, DHCP, IIS, File & Print
Endpoint and server patch management experience
Basic firewall/UTM administration
Understanding of IP addressing, subnetting and routing
Strong communication, documentation and reporting skills
Knowledge of ITIL-aligned service management
Advantageous Certifications
Microsoft certifications are highly advantageous, particularly:
MD-102 / Modern Desktop Administrator
MS-102 / Microsoft 365
Azure Fundamentals (AZ-900)
Microsoft Teams Administration
VMware VCP-DCV
Veeam Certified Engineer (VMCE)
The Ideal Candidate
You’ll be proactive, organised and customer-focused, with the ability to work under pressure and manage multiple priorities. We’re looking for someone who enjoys solving technical challenges, embraces continuous improvement and is willing to work both remotely and on client sites when required.
You’ll also have the opportunity to contribute to a collaborative, forward-thinking technical environment where innovation, technical growth and customer service excellence are valued.
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