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Hospitality Hire is seeking an experienced Hotel Front Office Administrator to support the Front Office operation from a back-of-house position. This role is ideal for a hospitality professional with solid hotel experience, particularly in Reservations; Reception, or Front Office Administration ; who thrives on accuracy, organisation, and operational support. The position plays a key role in ensuring seamless front office operations, accurate system data, and effective communication across departments. Key Responsibilities Provide administrative and operational support to the Front Office and Reservations teams Manage and update reservations, amendments, cancellations, and special requests on Opera PMS Conduct daily pre-arrival checks and prepare arrival, departure, and VIP lists Maintain accurate guest profiles, booking details, and preferences in the system Prepare daily reports, handover notes, and operational documentation Respond to guest emails and reservation-related enquiries professionally Liaise with Housekeeping, Maintenance, Finance, and other departments to support guest flow Assist with billing checks, posting accuracy, and basic reconciliation support Maintain front office records, SOPs, and administrative files Support Front Office Management with ad-hoc administrative duties as required Minimum Requirements 2–3 years’ experience in a hotel Front Office, Reservations, Reception, or Front Office Administrator role (hotel experience essential) Proven experience using Opera PMS Strong Microsoft Office skills (Excel, Word, Outlook essential) Excellent written and verbal communication skills High level of accuracy, organisation, and attention to detail Ability to work well under pressure in a fast-paced hotel environment Professional; discreet, and guest-focused approach Key Competencies Strong administrative and organisational ability Excellent time management and prioritisation skills Attention to detail and data integrity Clear communication and teamwork Problem-solving and initiative
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