Job Summary
Club Supervisor – Luxury Hotel | Cape Town | R15,000 | Live Out
A luxury hotel in Cape Town is seeking an experienced Club Supervisor to ensure the smooth operation of its club facilities while delivering an exceptional guest experience. The successful candidate will be responsible for supervising staff, managing day-to-day operations, and maintaining the high standards expected in a luxury environment.
Key Responsibilities:
Supervise and support club staff to ensure excellent service standards.
Monitor daily operations to maintain efficiency, organisation, and quality.
Ensure guest satisfaction through attentive, professional, and personalised service.
Assist in scheduling, training, and development of club team members.
Ensure compliance with health, safety, and hygiene standards.
Handle guest enquiries, feedback, and resolve issues promptly and professionally.
Support management in implementing policies, procedures, and club initiatives.
Key Competencies and Behaviours:
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to work under pressure while maintaining high standards.
Attention to detail and commitment to delivering exceptional guest experiences.
Organised, proactive, and solution-focused.
Qualifications and Skills:
Previous experience in a supervisory role within a luxury hotel or similar environment.
Knowledge of club operations and hospitality standards.
Strong understanding of customer service in a luxury setting.
This is an excellent opportunity for a motivated and experienced professional to join a prestigious luxury hotel and contribute to a memorable guest experience.
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