Job Summary
Key Responsibilities
Welcome patients and visitors in a courteous, professional and supportive manner
Answer incoming calls promptly, managing enquiries effectively
Book, amend and cancel appointments in line with established protocols
Use care navigation principles to direct patients to the most appropriate clinician or service
Manage requests for repeat prescriptions in accordance with policy
Maintain strict confidentiality at all times
Manage incoming and outgoing correspondence, including letters, emails and referrals
Update demographic details and maintain accurate electronic records
Register new patients and process patient information accurately
Scan, file and upload documents in line with information governance requirements
Provide administrative support to clinical and operational teams as needed
Use clinical systems (e.g., EMIS or equivalent) accurately and efficiently
Comply with GDPR, data protection and confidentiality standards
Maintain accurate data entry and documentation
Follow all organisational policies, procedures and standard operating processes
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