Job Summary
This position will be responsible for the following 4 Key Performance Areas:
- MANAGING CPT DEPOT
- MANAGE & OVER SEE OPERATIONS & STAFF
- MANAGE VEHICLES MAINTENANCE & REPAIRS
- CUSTOMER VISITS EXISTING & NEW CLIENTS
KEY PERFORMANCE AREA
(RESPONSIBILITIES)
MEASURE | KPI
(WHAT SUCCESS LOOKS LIKE)
Financial Responsibilities:
RATES NEGOTIATIONS FOR POTENTIAL CLIENTS
MANAGE BRANCH COSTS
MAINTENANCE QUOTES & COMPARRISONS
CASH CLIENTS’ QUOTES & COLLECTIONS EX CPT
MANAGEMENT OVERTIME & COSTS
MANAGEMENT OF CASUALS & COSTS
Customer Responsibilities:
SOURCING NEW CUSTOMERS
GENERAL CUSTOMER SERVICES QUERIES- EMAIL- WHATS APP-TELEPHONICALLY
REPORTING ON VOLUMES & KPI’S
ENSURING OPERATIONS RUN SMOOTHLY DAY TO DAY
CUSTOMER VISITS AS AND WHEN REQUIRED
Operational Responsibilities:
DAILY ROUTE PLANNING WITH OPERATIONS
TIME SHEETS
FLEET IT
REPORTING
MANAGE FLEET CONTROLLER
LOAD PLANNING FOR KEY ACCOUNTS
BTW’S
TIME SHEETS DRIVERS & CASUALS
OVER SEE NIGHT SHIFT SUPERVISORS
ENSURING FUEL ACCOUNTS ARE TOPPED UP AT ALL TIMES
KEY ACCOUNTS OPERATIONAL UPDATES
HEALTH & SAFETY
Learn & Grow Responsibilities:
SALES & NEW BUSINESS
EXCEL
UNDERSTANDING EVERY LEG OF THE COURIER PROCESS
ROUTE PLANNING
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