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Senior Travel Advisor – Luxury Lodge Group – Cape Town A leading luxury lodge group is seeking a highly experienced Senior Travel Advisor to join their Concierge Team. This is a senior, high-touch role suited to a travel professional who combines meticulous attention to detail with genuine warmth and strong relationship-building skills. The successful candidate will be confident designing complex, bespoke African itineraries for discerning travellers and luxury travel partners, while building trusted relationships that contribute to loyalty, repeat business and revenue growth. Key Responsibilities: Build and maintain long-term relationships with luxury travel advisors, DMCs, independent consultants and guests across international markets. Represent the Concierge Team with warmth, professionalism and exceptional service. Understand client preferences intuitively and adapt communication styles accordingly. Handle sensitive requests and high-pressure situations with maturity and composure. Design highly personalised, multi-destination itineraries across Africa. Incorporate private transfers, regional flights, boutique hotels, guided experiences and unique destinations into bespoke journeys. Ensure every itinerary is carefully planned, accurate and aligned with the client's expectations. Proactively identify potential challenges and provide seamless solutions. Convert enquiries into confirmed bookings through expert guidance, responsiveness and relationship management. Drive additional revenue through thoughtful upselling of extensions, flights and bespoke experiences. Understand and manage margins, allocations and inventory in collaboration with reservations and revenue teams. Oversee the complete client journey from initial enquiry through to the guest's return home. Liaise closely with lodge teams, operations, logistics and guest services to ensure seamless execution. Remain flexible and responsive when working across different international time zones. Ensure all itinerary details are accurately documented, confirmed and delivered. Maintain expert knowledge of the group's lodges and partner products. Conduct regular site inspections and provide insight into product and sales strategies. Represent the brand at luxury travel events, training sessions and webinars. Share product and destination knowledge with colleagues and contribute to a culture of empathy, excellence and professionalism. Requirements Extensive experience in luxury African travel and safari reservations. Proven experience designing and selling complex, bespoke itineraries. Strong knowledge of Southern Africa and wider African travel products. Experience working with international luxury travel advisors, DMCs and high-end clientele. Excellent sales and relationship-management skills. Strong understanding of margins, allocations, inventory and revenue generation. Exceptional attention to detail and organisational skills. Excellent written and verbal communication skills. Ability to anticipate client needs and create personalised travel experiences. Confident handling complex requests and high-pressure situations. Strong problem-solving and decision-making abilities. Professional; warm and empathetic approach. Ability to work independently while collaborating effectively with internal teams. Flexibility to work across international time zones when required. Passion for luxury travel, Africa and delivering exceptional guest experiences. Package ? Cape Town ? Salary: Negotiable DOE ? Live-out position If you are an experienced luxury travel professional with a passion for Africa, bespoke itinerary design and building meaningful client relationships, we would love to hear from you. If you do not hear from us within 7 working days, please consider your application unsuccessful.
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