Job Summary
Our client within the ICT industry is currently looking to recruit a Support Technician based in Cape Town.
This role focuses on maintaining and troubleshooting client Voice and Data networks, including routers, gateways, PBX phones, and CCTV infrastructure, as well as configuring network and voice solutions to meet client requirements.
The Support Technician will act as the primary interface for all client users, providing technical support via phone, email, and face-to-face.
The role includes network and voice configuration, troubleshooting, system monitoring, and maintenance, as well as supporting Microsoft Windows and Exchange environments.
Candidates must be able to work independently, handle multiple tasks under pressure, and communicate effectively with both technical and non-technical users.
Minimum Requirements
- 3–6 years of experience in IT support or technical troubleshooting
- Hands-on experience with routers, VPNs, and network configuration
- Experience with VoIP / PBX systems (e.g., 3CX)
- Knowledge of LAN/WAN networking, QoS, port forwarding, and firewall rules
- Experience with Active Directory, Windows desktop support, and Microsoft Exchange
Key Responsibilities
- Troubleshoot and maintain client networks, voice systems, and CCTV infrastructure
- Configure and manage routers, VPNs, and firewall rules
- Provide VoIP/PBX support and user assistance
- Monitor network and system infrastructure, acting on failures and alerts
- Install, configure, and maintain hardware, software, and end-user devices
- Manage DNS, domains, email configuration, and Active Directory users
- Respond to tickets and manage issues through a CRM/ticketing system
- Assist with internal troubleshooting and escalate issues as required
Advantageous
- Experience with MikroTik devices and advanced routing
- Experience with network monitoring tools (e.g., PRTG)
- Exposure to multi-site or managed services environments (MSP)
- Relevant certifications (e.g., CompTIA, Cisco CCNA, MikroTik)
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