HousemanPepperclub Hotel, Cape TownReports to Executive Housekeeper
Pepperclub Hotel is recruiting a reliable, energetic, and service-driven Houseman to join our Housekeeping team. This role is essential in maintaining the hotel's public areas, guest corridors, balconies, and arrival rooms to the highest 5-star standard. We are looking for someone who takes pride in their work, has excellent attention to detail, and is committed to creating exceptional guest experiences.
About the Role
As a Houseman, you will play an important role in ensuring that all public spaces and guest-facing areas are clean, safe, and impeccably presented. You will support the Housekeeping team by maintaining hotel standards, responding promptly to guest requests, and ensuring that arrival rooms are prepared to create an outstanding first impression.
Key Responsibilities
Public Areas & Housekeeping Standards
• Maintain the cleanliness and presentation of all public areas, corridors, balconies, and guest access areas
• Complete scheduled cleaning tasks to the highest 5-star standards
• Ensure all assigned areas remain clean, safe, and well maintained throughout each shift
• Report maintenance concerns promptly to the relevant department
Guest Service Excellence
• Respond promptly and professionally to guest requests
• Deliver additional guest amenities and housekeeping items as required
• Provide friendly, courteous service while maintaining guest privacy
• Contribute to a positive guest experience through excellent service and attention to detail
Arrival Room & Balcony Preparation
• Prepare guest room balconies and exterior areas before guest arrivals
• Ensure outdoor furniture, glass surfaces, and balconies are clean and presentation-ready
• Assist in maintaining VIP rooms and arrival rooms to exceptional standards
Operational Support
• Work closely with Housekeeping Supervisors and other hotel departments
• Complete daily checklists and assigned duties accurately and on time
• Maintain effective communication during shift handovers
• Support the Housekeeping team with operational requirements throughout the shift
Living the RAISE Values
• Take ownership of your responsibilities and daily duties
• Demonstrate responsibility, accountability, integrity, service, and excellence in all aspects of your work
• Work collaboratively with colleagues to achieve departmental goals
• Maintain a professional attitude while working efficiently in a fast-paced environment
Requirements
• Grade 12 / Matric
• Minimum 1 year's experience in a 5-star hotel environment
• Previous Housekeeping or Houseman experience will be advantageous
• Good understanding of housekeeping standards and cleaning procedures
• Strong attention to detail and commitment to quality
• Physically fit and able to perform manual duties, including lifting, moving equipment, and cleaning balconies and windows
• Good communication and interpersonal skills
• Ability to work independently and as part of a team
• Flexibility to work shifts, weekends, and public holidays
Personal Attributes
• Professional, reliable, and well presented
• Positive attitude with a strong work ethic
• Excellent attention to detail
• Physically energetic and able to work in a demanding environment
• Customer-focused with a genuine passion for hospitality
• Takes pride in maintaining high standards of cleanliness and presentation
Why Join Pepperclub
Be part of a respected, high-performing housekeeping team.
Work in one of Cape Town’s most prestigious five-star hotels.
Gain valuable experience in luxury hospitality standards.
Contribute to a culture built on integrity, service, and excellence.
If you take pride in maintaining exceptional standards and enjoy contributing to memorable guest experiences within a luxury hotel environment, we would like to hear from you.
