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Reservationist | Boutique Hospitality & Lodge Reservations Company | Cape Town, Western Cape | Ss
HotelJobs Friday, 23 October 2026Job Summary
NOW HIRING: Reservationist | Boutique Hospitality & Lodge Reservations Company | Cape Town, Western Cape About the Opportunity Kendrick Recruitment is seeking an experienced Reservationist to join a well-established boutique reservations company, specialising in hospitality and lodges, based in Milnerton, Cape Town. This is a fast-paced role suited to a detail-orientated, guest-focused professional who understands luxury hospitality standards and can manage end-to-end reservations with accuracy, efficiency and warmth. Key Responsibilities • Handle reservations from enquiry to confirmation, including amendments and cancellations. • Respond professionally to client and agent enquiries via email and phone. • Capture bookings accurately and maintain detailed guest and agent records. • Generate quotes and confirmations, ensuring correct rates and inclusions. • Coordinate special requests, guest preferences and operational notes. • Liaise with lodge teams and internal departments to ensure a smooth booking flow. • Maintain high attention to detail in all documentation and guest communication. • Support reporting, filing and general reservations administration. Key Requirements • Previous reservations experience within luxury hospitality, lodges or hotels is essential. • Strong computer literacy and confidence using reservations systems and Microsoft Office. • Excellent written and verbal communication skills. • A highly organised, deadline-driven approach, with accuracy under pressure. • A strong customer service mindset and professional telephone etiquette. • A team player with a positive, solutions-driven attitude. Package • Salary: R20,000 – R22,000 per month. • Live-out position, office-based in Milnerton, Cape Town. • A small monthly incentive applies after 6 months (performance dependent). Please note that only candidates who meet the minimum requirements will be contacted. Should you not receive a response within seven working days, please consider your application unsuccessful.
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