FTC Cellar Door Ambassador | Cape Town, Western Cape | Luxury Hotel

Kendrick Recruitment is seeking a passionate, personable and service-driven Cellar Door Ambassador to join a prestigious luxury hotel in Cape Town on a fixed-term contract. This is an exciting opportunity for someone with a passion for wine, hospitality and guest experiences. The successful candidate will be responsible for delivering engaging wine experiences, introducing guests to the property's wine offering and ensuring exceptional service throughout every interaction.

Key Responsibilities:

• Welcome guests and provide a warm, professional and personalised cellar door experience.
  

• Conduct engaging wine tastings and introduce guests to a variety of wines.
  

• Share knowledge of wine varieties, regions, vintages and production methods.
  

• Assist guests with wine selections and provide informed recommendations.
  

• Promote wine sales while creating an enjoyable and memorable guest experience.
  

• Maintain excellent presentation and organisation of the cellar door and tasting areas.
  

• Ensure wine stock is monitored and managed accurately.
  

• Assist with stocktaking, ordering and general cellar door administration.
  

• Process guest purchases and payments accurately.
  

• Build positive relationships with guests and encourage repeat visits.
  

• Work closely with the wider hospitality team to ensure seamless guest experiences.
  

• Maintain exceptional service standards and uphold the hotel's luxury offering.
  

Requirements:

• Previous experience in hospitality, wine service, wine sales or a cellar door environment.
  

• A genuine passion for wine and an eagerness to expand wine knowledge.
  

• Strong communication and interpersonal skills.
  

• Professional presentation and a warm, approachable personality.
  

• Excellent customer service and sales abilities.
  

• Strong organisational skills and attention to detail.
  

• Ability to work independently and as part of a team.
  

• Flexibility to work weekends, public holidays and varying shifts when required.
  

• Wine qualifications or formal wine training would be advantageous.
  

Salary: Negotiable, depending on experience.

Contract: Fixed-term contract (FTC).

If you are passionate about wine and creating memorable guest experiences within a luxury hospitality environment, we would love to hear from you.

If you do not hear from us within 7 working days, please consider your application unsuccessful.