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CLIENT ADVISOR – LUXURY BRAND | CAPE TOWN V&A WATERFRONT OVERALL MISSION As a Client Advisor, you are a true ambassador of the Brand, delivering an exceptional and personalised experience to every client who walks through our doors. You will take the time to understand each client’s lifestyle, preferences, and aspirations, guiding them seamlessly across the full brand universe. With a proactive and relationship-driven mindset, you will cultivate meaningful, long-term connections while achieving both individual and team performance goals. KEY RESPONSIBILITIES Drive and achieve individual and team sales targets, taking full accountability for performance results. Welcome every client with warmth, professionalism, and confidence, ensuring an elevated and memorable luxury experience. Provide expert guidance across all product categories, offering styling advice and tailored recommendations. Build and nurture long-term client relationships through consistent follow-up, clienteling tools, and personalised communication to foster brand loyalty. Collaborate effectively as a team player, contributing to a positive, high-performance store culture. Continuously develop and master brand heritage, craftsmanship knowledge, and product expertise. Uphold impeccable grooming standards and professional conduct aligned with luxury brand expectations. Adhere to all company policies, procedures, and operational standards. PROFILE Previous experience within luxury retail or high-end hospitality environments. Strong commercial acumen with a passion for client engagement and service excellence. Naturally polished, articulate, and relationship-focused. Thrives in a dynamic, fast-paced luxury setting. Willing and able to work retail hours
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