Change Management Consultant

MAC Consulting is a boutique management consulting firm that helps organisations unlock sustainable results. We have comprehensive capabilities in Business Performance and People and Culture. These aren't isolated services - they work together to solve your complex challenges, systematically.

Responsibilities:

•       Apply a structured methodology and lead change management activities

•       Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative

•       Ability to facilitate groups and teams to align on shared outcomes and to solve complex business problems

•       Support communication efforts

•       Support the design, development, delivery and management of communications

•       Assess the change impact

•       Conduct impact analyses, assess change readiness and identify key stakeholders

•       Support training efforts

•       Provide input, document requirements and support the design and delivery of training programs

•       Additional responsibilities may include:

•       Complete change management assessments

•       Identify, analyze and prepare risk mitigation tactics

•       Identify and manage anticipated resistance

•       Consult and coach project teams

•       Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan

•       Support and engage senior leaders

•       Coach managers and supervisors

•       Support organizational design and definition of roles and responsibilities

•       Integrate change management activities into project plan

•       Evaluate and ensure user readiness

•       Manage stakeholders

•       Track and report issues

•       Define and measure success metrics and monitor change progress

•       Support change management at the organizational level

•       Manage the change portfolio

Requirements

Skills

•       Experience and knowledge of change management principles, methodologies and tools

•       Exceptional communication skills, both written and verbal

•       Excellent active listening skills

•       Ability to clearly articulate messages to a variety of audiences

•       Ability to establish and maintain strong relationships

•       Ability to influence others and move toward a common vision or goal

•       Flexible and adaptable; able to work in ambiguous situations

•       Resilient and tenacious with a propensity to persevere

Experience

•       Must have an undergraduate degree, postgraduate qualification highly recommended

•       +5-10 years management consulting experience (with a consulting firm) doing change management work  

•       Proven track record of client engagement at senior management and executive level

•       Have experience in the Retail, Financial Services, Telecommunications, Petrochemical and/or Mining industries