Key Responsibilities

• Responsible for the branch, ensuring that the outside of the store is kept neat and tidy and that inside fixtures and fittings are accounted for and maintained.

• Coordination of maintenance and repair services

• Protect and secure all company assets in the store

• Responsible for all stock and will be held accountable for all overages and shortages

• Prepare requisitions to replenish stock

• Identify and report on slow selling items

• Conduct stock takes and manage shrinkage within company requirements

• Manage the quality and quantity aspects of the merchandise assortments

• Coordinate the layout of shelves and merchandise of seasonal and sale displays

• Identify new ways of promoting merchandise

• Ensure required housekeeping standards are always maintained

• Manage the implementation of all marketing promotions to ensure maximum sales opportunities are exploited

• Prepare and direct staff who are preparing merchandise displays in alignments with sales and marketing requirements

• Actively participate in promotions

• Stay up to date with current advertising trends

• Provide sales leadership to staff

• Stay current with products, marketing, and pricing of area retailers with similar products

• Achieve and exceed store sales targets

• Organize special promotions sales and events

• Initiate changes/improvement suggestions

• Ensure that the standard of administration and procedures in store are met

• Ensure that the responsible persons are following proper procedures when handling all store cash

• Check and verify these documents daily

• Manage controllable expenses as this directly affects the profitability of the branch

• Report daily figures to Area Manager

• Manage the security in all aspects of the business and ensure that security procedures are strictly adhered to

• Monitor security staff and make sure that they are alert and performing their duties to the maximum

• Ensure that Health & Safety standards are met

• Attend to alarm call outs

• Train staff in customer service

• Assist customers with enquiries and complaints

• Apply Customer Service principles in a friendly and enthusiastic manner daily

• Continuously satisfy customer needs and attract clientele

• Assign employees to specific duties, by way of their job description, tasking plans and goals

• Encourage, assist, and train employees to become a motivated workforce driving sales

• Manage performance and development of staff

• Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary

• Manage the store staffing blueprint by replenish staffing through the company recruitment policy and processes

• Manage time and attendance of staff

• Conduct staff meetings