This is a remote position.

Administrative Support Specialist

About the Role

We're looking for a highly organised and proactive Administrative Support Specialist to join our growing team supporting a leading home care organisation in the United States.

This role is ideal for someone who enjoys keeping operations organised, communicating with people, coordinating schedules, and supporting both administrative and recruitment activities. You'll play a key role in ensuring day-to-day operations run smoothly by assisting with scheduling, employee communication, candidate coordination, and general administrative support.

If you're detail-oriented, thrive in a fast-paced remote environment, and enjoy supporting teams behind the scenes, we'd love to hear from you.

Key Responsibilities

As our Administrative Support Specialist, you will:

• Coordinate employee schedules and manage shift call-ins and shift coverage.
  
• Update scheduling systems and communicate schedule changes to employees.
  
• Conduct initial phone screenings with candidates and document screening outcomes.
  
• Coordinate interviews between candidates and hiring managers.
  
• Maintain accurate employee and operational records across internal systems.
  
• Prepare, proofread, and organise reports, documents, and presentations.
  
• Respond professionally to employee and client enquiries via phone and email.
  
• Support internal communications by sharing updates, reminders, and company announcements.
  
• Act as a point of contact for employee queries and escalate issues where required.
  
• Provide general administrative support to the wider operations team.
  
• Assist with basic technical troubleshooting and coordinate with IT support when necessary.
  
• Identify opportunities to improve administrative processes and operational efficiency.
  

Working Hours

• Full-time remote position.
  
• Daily overlap with the U.S. team is required.
  

Requirements

What We're Looking For

Essential

• Minimum of 2 years' experience in an administrative, scheduling, office coordination, or recruitment support role.
  
• Excellent organisational and time management skills.
  
• Strong attention to detail and accuracy.
  
• Excellent written and verbal English communication skills.
  
• Ability to multitask and prioritise effectively in a fast-paced environment.
  
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
  
• Professional phone and email communication skills.
  
• Ability to work independently in a remote environment.
  
• Reliable internet connection and a dedicated home office.
  

Preferred

• Experience supporting a U.S.-based organisation.
  
• Experience using scheduling or workforce management software.
  
• Experience coordinating interviews or supporting recruitment activities.
  
• Experience working in a fast-paced administrative or operations support environment.
  
• Familiarity with remote collaboration and communication tools.