Job Summary
The Company currently has a vacancy for a reliable, attentive to detail and, efficient individual to join the Buying/Sales team. The successful candidate should have in-depth understanding of all administrative procedures and processes required in order to ensure the smooth operational running of the department. Duties and responsibilities include:
- Work closely with the Buying department and Management to plan, coordinate and deliver quality customer service
- Managing verifying, updating and maintaining customer/dealer information and related documentation
- Managing customer collection process and keeping the customers abreast of any changes
- Liaising with customers/dealers daily with any price changes and assisting with quotations
- Liaising with various internal departments such as Payments, the Cash office, Production and the transport division to ensure the smooth flow of operations
- Screen new leads – determine viability or make recommendations
- Handle and seek to resolve any load queries
- Managing daily capturing and distribution of tonnage reports
- Maintaining multiple administrative tasks e.g. typing letters, creating and maintaining spreadsheets, extracting reports and information on various office packages
- Reviewing and managing office systems to efficiently deal with the paper and process flow of the Buyers/Scrap Metal Representatives and the department
- Adhoc duties include verifying time and attendance, drafting, verifying and editing departmental documentation, processing of invoices on an in-house payment system, ordering stationary on in-house system
Qualifying Experience:
- Grade 12 or equivalent
- Secretarial/Office Administration course Diploma/ Certificate
- At least 5 - 8years’ experience in a similar role
- Background in sales administration environment is preferred
- Customer service orientated
- Knowledge of commodities
Qualifying Attributes
- Strong telephonic etiquette
- Excellent planning, organisational, and decision-making skills
- Excellent oral and written communication skills on all levels
- Professional attitude
- Confidentiality, tact and discretion essential
- Computer Literacy viz. Microsoft Office Suit
- Ability to work within a team and independently
- Ability to multi-task and manage demanding workload in a pressurised environment
- Display a professional work approach
- Logical and detail orientated methodologies
- Excellent standards in execution
- Excellent problem solving skills coupled with the ability to think on your feet
- Commitment to a strong business ethic and integrity