Job Summary
QUALIFICATION REQUIREMENTS FOR THIS POSITION:
- Bachelor Degree in Computer Science or equivalent
- Up to date Cisco Certifications.
- Cisco Certified Internetwork Expert Routing and Switching (CCIE Routing and Switching)
- Cisco Certified Internetwork Expert Voice (CCIE Voice)
EXPERIENCE AND KNOWLEDGE REQUIRED FOR THE POSITION:
? At least 6 years’ experience as a Senior Voice Engineer.
COMPETENCIES REQUIRED FOR THE POSITION:
- Strong SIP Protocol Experience
- Thorough understanding of SIP, RTP, codecs, call routing, voice billing. Excellent understanding of QoS and differentiated services
- Good understanding of MPLS, VRF and general networking
- Basic Linux experience
- Datavoice expertise
- Must be well spoken, have a good command of the English language and must be able
to deal with customers in a professional manner
- Expert understanding of the following Cisco Unified Communication Products: Call
Manager (up to and including 10.5), Unity Connection, WebEx T29 or higher, Jabber 9
or higher, CCA, Prime, Cisco Emergency Responder
- Skills required of expert-level engineer to plan, design, implement, operate, and
troubleshoot Enterprise Unified Communications networks.
- Cisco Video infrastructure and QoS
- Experience in supporting Messaging & Collaboration Tools.o Voice Service technologies;
Voice gateways, PBX, VMX, Call Center-IVR, Wireless o SIP circuit experience o Session
Border Controller o Network routing and switching
- In-depth technical knowledge & demonstrated expertise in the major functions and
features of software and hardware infrastructure for LYNC Enterprise Voice (EV)
System.
- Should possess excellent analytical and problem-solving skills.
- Acute attention to detail
- Customer Service Focused
- Strong Troubleshooting/problem solving ability