A leading short‑term insurance organisation is seeking experienced Commercial Lines Underwriters to join their dynamic teams in Durban and Johannesburg. The ideal candidates will have solid technical underwriting expertise, strong broker relationships, and a commitment to delivering exceptional service.

Role Overview

You will be responsible for underwriting commercial risks, processing new business, amendments, renewals, and ensuring compliance with internal mandates and industry regulations. The role requires excellent technical knowledge, strong decision‑making skills, and the ability to maintain high service standards.

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Key Responsibilities

• Stay up to date with product, industry, and regulatory knowledge to support effective underwriting decisions.

• Provide regular feedback to customers and stakeholders in line with agreed service level standards.

• Interpret and process technical short‑term insurance information accurately.

• Receive, assess, and finalise instructions from brokers, clients, and internal departments.

• Participate in team meetings and contribute to continuous improvement initiatives.

• Capture and update all tasks on the task management system.

• Build and maintain strong relationships with clients to ensure consistent service delivery.

• Maintain quality assurance processes and address any shortcomings.

• Operate strictly within mandate and compliance requirements.

• Compile and generate reports as required by management.

• Ensure annual CPD hours are completed and adhere to FSCA regulations, including POPIA and Fit & Proper requirements.

Minimum Requirements

• 3–5 years’ Commercial Lines underwriting experience

• RE5

• Class of Business – Commercial Lines

• Full NQF4 qualification (with relevant FAIS credits)

• Preferred system experience: TIAL

Underwriting Duties

• Receive and finalise instructions from brokers and clients in line with SLA requirements.

• Issue policies according to new business workflow processes.

• Process quotes, new business, amendments, endorsements, cancellations, and client queries.

• Action renewals and corrective actions within required timelines.

• Adhere to all internal and external processes, guidelines, mandates, and SLAs.

• Support client retention through accurate underwriting and strong relationship management.

Candidate Requirements

• Strong knowledge of short‑term insurance legislation, regulations, and compliance.

• Excellent verbal and written communication skills.

• Ability to work under pressure and meet deadlines.

• Proactive, detail‑oriented, and able to work independently or within a team.

• Strong relationship‑building skills with internal and external stakeholders.

• Alignment with company values and professional standards.

Company Benefits

• Market‑related compensation

• Supportive company culture

• Contribution toward Medical Insurance Scheme or Retirement Annuity