Job Specifics

• Location: Sandton, JHB
  
• Work Model: In-office
  
• Reports to: Financial Manager 
  

Role Overview

Key Responsibilities

Credit Control and Debt Collection

• Manage and collect outstanding customer debt in line with established credit policies and payment terms.
  
• Monitor debtor accounts and follow up consistently on overdue invoices.
  
• Negotiate suitable payment arrangements and repayment plans when required.
  
• Escalate overdue or high-risk accounts where appropriate.
  
• Monitor compliance with agreed payment arrangements and contractual obligations.
  
• Recommend accounts for write-off and provide monthly updates on collection progress.
  

Accounts Receivable Management

• Allocate and reconcile customer payments accurately.
  
• Investigate payment discrepancies and resolve account queries.
  
• Process credit notes, account adjustments, cancellations, reductions and sales order amendments.
  
• Maintain accurate debtor records and ensure customer information remains up to date.
  
• Review customer account balances and identify unresolved items.
  

Customer and Stakeholder Communication

• Respond professionally and promptly to queries relating to invoices, payments and account balances.
  
• Communicate clearly with customers regarding overdue accounts and payment expectations.
  
• Liaise with internal departments to resolve billing disputes and account-related queries.
  
• Build constructive customer relationships while maintaining the organisation’s credit control requirements.
  

Month-End and Reporting

• Complete month-end debtor reconciliation's and account maintenance activities.
  
• Prepare debtor age analyses, collection reports and other reports required by management.
  
• Support month-end closing processes by ensuring debtor accounts are accurate and fully reconciled.
  
• Monitor debtor performance and highlight potential collection or credit risks.
  

Debit Order Administration

• Prepare, validate and submit debit orders within the required deadlines.
  
• Monitor rejected or unsuccessful debit orders and follow up accordingly.
  
• Maintain accurate debit order records and supporting documentation.
  

Requirements

Minimum Requirements

• Matric is essential.
  
• A minimum of 3–5 years’ experience in credit control, accounts receivable or debtors management.
  
• Proven debt collection and debtor account management experience.
  
• Experience using accounting or ERP systems.
  
• Strong Microsoft Office skills, particularly Microsoft Excel.
  
• Experience managing a high-volume debtors’ book and meeting collection targets.
  

Advantageous Qualifications and Experience

• A Diploma or Degree in Finance, Accounting, Bookkeeping or a related field.
  
• A Credit Management qualification.
  
• Experience with financial reporting and month-end processes.
  
• Experience interpreting customer contracts and payment agreements.
  

Key Skills and Competencies

• Credit control and accounts receivable
  
• Debt collection and negotiation
  
• Debtors’ reconciliations
  
• Payment allocation
  
• Debit order administration
  
• Financial reporting
  
• Microsoft Excel
  
• Accounting or ERP systems
  
• Strong attention to detail
  
• Analytical and problem-solving ability
  
• Clear verbal and written communication
  
• Customer and stakeholder management
  
• Organisation and time management
  
• Ability to work under pressure and meet deadlines
  
• Integrity and professionalism