Our Client is seeking a Merchant Support Officer (Portuguese Speaking).
The job scope covers online and POS support and spans Card and QR payments, and various software applications such as airtime & electricity sales.
As a Support Officer your client engagement will start with supporting new and existing merchants, training them in using android point-of-sale devices with the specific software loaded on them. In addition, you will be exposed to various online solutions and payment rails.
You will field queries from your merchants via VoIP phone, WhatsApp and email. Queries will range in complexity from simple “how-to” questions to over-the-air troubleshooting using our Terminal Management and other systems to resolve the issues. A good understanding of daily merchant demands, android software and strong analytical and troubleshooting skills are key to being successful in this role.
Device and Platform Back-office Support
Key attributes and requirements:
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