Shape the future of payments and digital systems across a complex, high-impact environment. This is an opportunity to work at the intersection of business, technology, and innovation.

This role sits within a dynamic software engineering environment, supporting the delivery of critical systems and customer journeys across a large-scale operation. You will play a key role in translating business needs into clear, actionable requirements that enable engineering teams to deliver high-quality solutions. Working across multiple stakeholders, you will ensure alignment from initial concept through to delivery and release, contributing to systems that are robust, scalable, and compliant.

You will operate in an Agile environment, partnering closely with Product, Engineering, and QA teams to refine backlogs, define user stories, and validate solutions. The role requires strong analytical capability, a structured approach to problem-solving, and the ability to manage complexity across systems, data, and processes.

Our client is a leading organisation operating within a highly regulated, technology-driven environment. They are known for delivering innovative solutions at scale and offer a collaborative culture where continuous improvement and professional growth are actively supported.

What You’ll Do

• Elicit, analyse, and document business and system requirements across complex environments
• Facilitate workshops and stakeholder engagements to define and validate needs
• Translate requirements into epics, user stories, and clear acceptance criteria
• Develop process flows, data mappings, and interface specifications
• Support backlog refinement and prioritisation within Agile delivery teams
• Ensure requirements are testable and aligned to business outcomes
• Collaborate with QA and Engineering to validate end-to-end solution behaviour
• Contribute to data modelling and integration requirements, particularly in payments environments
• Support delivery within compliance-driven contexts, including data flow clarity

What You Bring

• Bachelor’s degree or equivalent in Business, IT, Engineering, or related field
• 4–10+ years’ experience in Business Analysis, depending on level
• Strong experience in Agile delivery environments (Scrum or Kanban)
• Proven ability to structure ambiguous problems into clear requirements
• Experience with process modelling, data analysis, and requirements validation
• Strong stakeholder engagement and facilitation skills
• Excellent written and verbal communication abilities
• Advantageous: exposure to payments, fintech, or ISO 20022 standards
• Advantageous: awareness of PCI DSS or compliance-heavy environments

What Success Looks Like

• Requirements are clear, testable, and consistently aligned to business value
• Delivery teams are enabled with well-defined, actionable work items
• Stakeholders have confidence in solution outcomes and traceability
• Systems are delivered efficiently with minimal rework and strong quality
• Collaboration across teams results in seamless, end-to-end delivery