People are the foundation of our business. Oude Werf Hotel is committed to treating everyone with fairness, respect, and an appreciation for their individuality. We seek out and collaborate with individuals who align with our values and demonstrate a strong potential for growth and development. By fostering an environment of clear roles, open communication, wellness, alignment, and transparency, we empower one another to thrive. This approach inspires pride, cultivates loyalty, and builds lasting relationships.

We offer an empowering environment, a comprehensive remuneration package that includes risk benefits, 21 working days of annual leave, additional company benefits, as well as training and development opportunities.

Front Office Service Ambassador

Stellenbosch

Permanent (Monthly Paid)

As our Front Office Service Ambassador, you will oversee the entire guest journey from arrival at the front entrance through check-in and room assignment, assisting guests during their stay, preparing guest accounts, handling payments, and assisting guests on departure, bidding them farewell.

You will attend to face-to-face guest queries, take reservations, and answer phones. Part of your role will be maintaining records and creating and keeping a filing system, as it serves as the central point for information and assistance for guests. You will assist guests with check-out and accept final payment for their room accounts, ensuring they have had a pleasant stay.

You have a Matric Certificate with a preferably Hospitality-related Tertiary Qualification and 2 years' experience as a Front Office Receptionist/Ambassador in hospitality environment. Your ability to work various shifts and across multiple functions will see you far in this role. Computer literacy in MS Office, Opera Cloud essential.

With a neat appearance and excellent front office operation skills, you possess extensive product knowledge of our hotel and the city. You are required to have outstanding communication skills, a high level of accuracy, be devoted to quality, be able to perform under pressure, be client-focused, and have social skills and integrity, which will set you apart from the rest. Adherence to the highest standards of ethical conduct is required, and we value those who subscribe to our hotel's values, service and leadership ethic. 

To apply, please click on the apply button and follow the instructions.

Closing date: 1 April 2026

We are an equal-opportunity employer.

Only short-listed external applicants will be contacted.